We employ over 100，000 employees nationwide，whose goal is to deliver the highest level of service and improve the customer experience．我们在全国聘用了10多万员工，他们的目标是提供最高水平的服务并改善客户体验。我们公司的员工积极参加业务培训，10多万员工中有许多人都获得了专业技术的证书。我们的10多万员工分布在全国各地，他们尽了自己最大的努力向客户提供优质产品。

Good morning, everybody. Today, I’d like to introduce you to our tour for tea lovers. As you know, tea is an【T1】______of Chinese tradition. You may have no idea about how the tea grows and how it is made. Our tour will enable you to【T2】______the tea culture in China. Hangzhou is the【T3】______of Longjing tea, which is one of the most famous green teas in China. During this tour, you will have the chance to go to a tea farm, 【T4】______tea-leaves, visit a tea farmer’s house, learn the art of tea-making and【T5】______of Longjing tea. I hope you’re pleased to travel with us to learn more about Chinese tea culture.Good morning, everybody. Today, I’d like to introduce you to our tour for tea lovers. As you know, tea is an important part of Chinese tradition. You may have no idea about how the tea grows and how it is made. Our tour will enable you to experience the tea culture in China. Hangzhou is the birthplace of Longjing tea, which is one of the most famous green teas in China. During this tour, you will have the chance to go to a tea farm, pick tea-leaves, visit a tea farmer’s house, learn the art of tea-making and enjoy a cup of Longjing tea. I hope you’re pleased to travel with us to learn more about Chinese tea culture.

______you enjoy working from home or not, there are some emotional and physical health benefits. What That How Whether

The technology was______complicated that few engineers of the company were able to handle it. so too much such

According to the airline, each traveller (allow)______one checked bag and one carry-on bag.

In this company, about 12 percent of the employees risked (lose) ______their jobs to information technology.

We all have been (deep)______impressed by Fran’s understanding of the Internet of Things.

Like anything else, practicing your driving skills ahead of time will help you gain confidence for test day. * Starting out in an empty parking lot with low traffic to gain confidence. * Taking a driver training course. Though it isn’t free, signing up for this service is a good way to practice for the test. * Instructors will simulate (模拟) the test conditions, which will improve your knowledge and help you gain comfort while driving. Remember that the more you practice, the more skilled you will become.

1. M: Do you know when the coaches come in? W: I’ve just called the tour guide. And it’ll arrive in a few minutes. Q: What can we learn from the conversation? 2. W: Jack, what can I do for you with your presentation? M: Please send me the sales data for the last quarter. Q: What does the man ask for? 3. W: Hello, reception. What can I do for you? M: I’ll catch the early flight tomorrow morning. So please give me a wake-up call at 5:30. Q: What does the man ask the woman to do? 4. M: Hi, Linda, would you like to join our evening party tomorrow? W: I’d like to, but I have to meet my clients at the airport. Q: Why can’t the woman attend the evening party? 5. M: Hello, I’d like to change the flight I’ve booked for next Monday. W: No problem. Please tell me your name and flight number. Q: Why does the man make the phone call? The coach broke down on the way. The coach will arrive soon. The tour guide has already arrived. The tour guide has contacted the driver.

W: ABC Restaurant, can I help you? M: Hi, could you tell me what time you start serving dinner tonight? W: Certainly. Dinner is available from 5 o’clock to 10 o’clock. M: Is it possible for us to make a reservation for 4 o’clock? W: Sorry, no. Dinner service is not available before five. M: OK. In that case， I’d like to reserve a table for 5 o’clock. W: For how many people? M: Six. W: May I have your name, please? M: Sure, I’m Black Smith. W: Thank you, Mr. Smith. A table for six. M: By the way, can we have the table by a window? W: No problem. 6. When does the restaurant begin to serve dinner? 7. How many people are likely to come to the dinner? 8. Where does Mr. Smith prefer to sit in the restaurant? At 3 o’clock. At 4 o’clock. At 5 o’clock. At 6 o’clock.

Latin America experienced a big rise______demand for smartphones with almost 28 million sold. in at over along

The best thing you can do to protect your possessions while______is to purchase an insurance. travel traveling to travel traveled

In this country, most hotels do offer Internet access,______there is often a charge for this service. although if unless until

It was not until I went to college______I became interested in computer programming. that what which where

Since 1949, our country______remarkable progress in reducing poverty. make made is making has made

Finding a new job is not an easy thing to do. However, our economy is getting stronger, so now might be a good time to start looking for. If you think you have the skills and abilities that employers need, there are some things you should do to prepare for the job hunt. First, don’t quit your current job until you are sure you have a new one lined up. The best time to look for a job is when you are currently employed. People who are unemployed and desperate (极度渴望的) for work sometimes make bad decisions in accepting a job offer. Consider job offers carefully. Will the new job be better than the one you are having now? What about the location? Will the commute to work be easy or difficult? If a person doesn’t have good English skills, it’s important to work on fixing that as soon as possible. It takes the average person five years to learn English really well, but for people who have lived in our country for a few years already, it might take a little less time than that. Many cities offer free English classes through the public schools, or you can learn English online. You can take classes at night or on the weekend. Good English skills usually make it easier to find a job and move up to better positions within a company.

A —Commercial building J —Property address B —Residential building K —Sales price C —Property management L —Quality of construction D —Down payment M—Investment return E —Appraisal fees N —Property manager F —Tax rates O —Buyers’ market G —Market value P —Sellers’ market H —Land efficiency Q —Advance fees I —Supply and demand Examples: (H)土地效益 (B)住宅楼

Effective business communication helps build a good relationship between the employer and the staff，which can help increase productivity and the company’s bottom line．和谐的雇主和员工之间的关系取决于他们之间的及时交流，这可以有效地帮助公司提高生产力。有效的业务沟通有助于在雇主和员工之间建立良好的关系，这能帮助提高生产力和公司的赢利。良好的企业文化能够促进公司员工之间的相互谅解和尊重，这有利于公司提高自身的市场形象。

In recent decades，environmental problems have been on the rise as the result of human activities and unplanned management of the technological development．近几十年来，人类活动的范围不断延伸，导致全球气候变暖的问题日益严重。近几十年来，日益变坏的环境问题与人类从事的活动和科技进步快息息相关。近几十年来，由于人类活动和技术开发的无计划管理，环境问题一直在增加。

W: Hi, Xiao Wang. It’s my first time to Beijing. What places do you recommend me to visit? M: Oh, there are a lot of wonderful attractions. W: Which place do you think I should visit first? M: The Forbidden City. W: Why? M: It’s the largest palace in the world. It served as the home of 24 emperors. W: Wow, amazing! Where is it located? M: In the city center. Not far away from your hotel. W: So I’ll go there tomorrow morning. M: Oh, sorry. It closes every Monday. W: Then I’ll go there the day after tomorrow. M: I suggest you go there by subway. W: That’s a good idea. Thank you. 9. Why does the man recommend the Forbidden City to the woman? 10. Why couldn’t the woman go to the Forbidden City the next day? Its admission is free. It is hosting a special event. It is the world’s largest palace. It is near the woman’s hotel.

Where are the volunteers of the Tutoring Center from? They are from different__________of the college.Hello, welcome to our Tutoring Center. This center is entirely run by volunteers who come from different departments of our college. Its purpose is to provide free service to students in need. Now let me tell you how our center works. The center opens three days a week. That is Monday, Wednesday and Friday, from 6:00 p.m. to 8:00 p.m. If you have any questions, you can come to our center anytime in our opening hours. You may come as many times during the week as you like to. If you need homework help, just introduce yourself to the tutors and let them know about your difficulty. 16. Where are the volunteers of the Tutoring Center from? 17. What is the purpose of the Tutoring Center? 18. When is the center open every week? 19. When can students come to the center for help? 20. What are the students asked to do if they need homework help?