To: Neil Grossman From: Audrey Stanford Date: August 8 Subject: Order of Tiles Dear Mr. Grossman, This is concerning your recent order of floor tiles from our Web site. I am pleased to inform you that 600 pieces of Iklimler Ceramics(floral beige)and 400 pieces of Oakland Terrazzo(reddish brown)will be delivered to your office tomorrow at 8 a.m. Brian, my personal assistant, will supervise the delivery to make sure that the items are not mishandled. Please let him know if you encounter any problems. With regard to your inquiry about customized tiles, I believe we have enough time to accommodate your order, but it would depend on the design and quantity. Could you give us a rough idea of what you’re looking for by sending a draft of your design? Also, please specify the number of pieces you need so we can provide you with a price estimate. Then we will let you know when the order can be completed. Orders of 300 or more customized tiles usually take at least two weeks to manufacture. But in case you need the tiles sooner, we offer rush services for an additional fee of $150. Please do not hesitate to contact me if you have any questions. You can call me at 555-9696. My extension number is 104. Thank you. Sincerely yours, Audrey Stanford Manager McKinley Tiles Incorporated To: Audrey Stanford From: Neil Grossman Date: August 9 Subject: Re: Order of Tiles Attachment: Tile Design Dear Ms. Stanford, I’d like to thank you for the timely delivery of the two orders of tiles. They arrived this morning in good condition. I really appreciate that you had Brian supervise the delivery. He was very kind and helpful. I’m also grateful for your prompt response about the customized tiles. As I told you, they will not be for our clients but for our office. We’re planning to renovate our customer service area, and we thought it would be a good idea to use tiles that better reflect our brand identity. I attached a copy of the design to this e-mail. The tentative schedule for the renovation project is in the third week of September. Do you think you can make 500 pieces by then? By the way, as I mentioned in my previous e-mail, the company is organizing an event for the launch of our newly designed Web site, which will allow our customers to make online purchases. Since you are a trusted supplier, you might be interested in attending this activity. I will ask my secretary to send you a formal invitation once it’s finalized. Sincerely, Neil Grossman Supervisor Brooks Construction Supplies

After the musical performance yesterday evening, the cast came out from backstage and______audience members. greet greeted will greet are greeting

Ms. Grabowski was assigned to______the conference speakers from the entrance to the convention hall. maintain circulate expedite escort

If the elevator______, press this button and someone from the maintenance department will respond to the emergency as soon as possible. breaks down stays in turns out calls up

Your order of printer paper has already been shipped from our warehouse______ will most likely arrive late due to poor weather conditions. but until even since

Session Television is planning to broadcast a primetime comedy series for a mature ______this upcoming season. portion audience fraction selection

Dr. Lillian Stern is trying to______which area of the city would best suit the needs of the clinic she plans to open next year. maintain develop launch decide

Merov Technologies, one of Russia’s ______providers of telecommunication services, will launch more affordable broadband packages in June. more largely largeness largest largely

After receiving two major clothing orders in a single month, Zeus Couture’s manager decided to invest in several sewing machines to increase its______. affordability productivity subjectivity attainability

People who travel______will benefit from the Platinum Miles credit card as it lets them earn airline points that may be redeemed for plane tickets. regular regularly regularity regularities

Numerous recreational activities are offered at Jade Panglao Resort, making it the perfect place in______to spend the holidays with family and friends. that when which where

Tip-Toe’s shoes are quite expensive, but ______other brands, they last for a long time and come with a 12-month warranty. after therefore unlike upon

To save time during her presentation, Ms. Madden decided to give a brief overview of each of Transpacific Translation’s offerings______a detailed description. in case in the event rather than whether or not

Matthew Wang National Culture Institute Dear Mr. Wang, I would like to apply for the position of part-time【K1】______assistant as advertised in The Yuan Times. I am currently employed as a writer at Caimen Museum’s cultural properties division, which conducts studies on heritage structures in the mainland. As an emplyee at the museum, I have written articles about the preservation of numerous historical sites in China. This experience has given me skills that I think will be useful in completing your report on the evolution of Chinese architecture. 【K2】______, I was one of the people who documented the restoration work at the Mausoleum of the First Qin Emperor. I am very【K3】______in collecting and analyzing data for your project, as I believe doing so will provide me with a greater appreciation of the country’s historical sites. Enclosed are a copy of my resume and a few samples of my work. Should you find that I am qualified for the position, please contact me at your most convenient time. Thank you. Sincerely, Thompson Lee

Dear Mr. Miller, We received your letter requesting help to【K4】______your access code so that you can gain admittance to Chenez’s online magazine. We tried to retrieve your lost code yesterday, but unfortunately a system error is preventing us from accessing many of our users’ personal information. Our technicians are now trying to fix the problem. We plan to register new usernames and access codes for our subscribers once the repair is finished, as we【K5】______that others have also been lost. We will provide you with a new access code within two days. If you do not receive this information by Friday, please send us an e-mail again, and we will do our best to resolve the matter. To compensate you for the inconvenience, we will give you a free two-month subscription to Chenez. This will take effect immediately after your current subscription ends and will allow you to continue【K6】______our stories. This means your membership will be valid until January of next year. We sincerely apologize for the trouble. Respectfully yours, Alice Efron Chenez Magazine Account Manager

People from across the country and around the world gathered at Ponda Bay last night to witness the FlyFlicks Festival. The annual【K10】______attracted nearly 15-thousand spectators, mostly from the United States and Central America. The fireworks contest featured entries from 20 countries and was judged by fireworks experts who are well established within the industry. Among【K11】______were Dragon Gate founders Tsien Long and Kenneth Kang. The event began with a vibrant display by the US team. Following that, several European squads displayed their shows before the evening concluded with a set by the Taiwanese team that was accompanied by music. Winners will be awarded tomorrow. Although all the participants delivered unique presentations, observers expect【K12】______Greece will take home this year’s title for its groundbreaking display.

Notice to All Marketing Staff Members To provide everyone with an organized record of discussions about our projects, members will take turns in preparing minutes of every meeting and posting them on the Intranet. This should take place immediately after each team meeting or client appointment. In addition, everyone is expected to follow a uniform format when presenting information online. Since we cannot access the Intranet right now due to ongoing network maintenance work, the format will be posted on the bulletin board later today. A schedule for taking minutes will be provided at our next meeting. If you have any questions, let me know. From Justine Tuckfield Marketing Department Head

FOREMOST EMPLOYMENT AGENCY August 14 Dear Mr. Nehru, I am sorry to inform you that your application for the position of senior technical director at Goldbear Technologies was turned down. The company was recently forced to reduce its managerial workforce due to the ongoing economic crisis. However, I plan to submit your application to another company in western India, Pioneer Plastics Manufacturing. This is a growing company in Maharashtra that is looking for someone with your specific qualifications. Please see the attachment for more details. If you are interested in pursuing the application, I would urge you to phone Chynna Dara in our Indian branch at 555-1433 as soon as possible. She is familiar with Pioneer Plastics and has a good relationship with its human resources manager. In the meantime, I will go ahead and forward her your resume and reference letters. I will also continue to scout for other opportunities, and let you know if I receive any news. Good luck! Sincerely, Henry Tang Director of Human Resources Foremost Employment Agency

If you’re employed in the field of business, there is something you have likely experienced before: the feeling of helplessness and stress as deadlines pass and work piles up. For many, it seems like an endless battle. After all, there are only so many hours in a day. Thankfully, there is a way to make the most out of your time. Here are some tips from successful executives who have learned to manage their schedules and be more productive. 1. Plan ahead Time management is less about managing time and more about managing activities. Assign “things to do“ to specific times of the day, days of the week, months of the year, and so on. In addition, assign deadlines to each task or project, but set them at least two days ahead of the actual due dates so you will always be on time. 2. Prioritize tasks If you have too much work, try to complete the most important tasks and projects early in the morning to avoid being overwhelmed with work later in the day. Too often throughout a day, other obligations and responsibilities creep in and distract you from your work. 3. Take notes Keep a notebook handy to record something you have neglected to include in your schedule, or to write down ideas. Otherwise, it becomes increasingly difficult to stay focused on the tasks before you. 4. Put everything in its place At home, in the car, and especially at work, minimize distractions by maintaining orderly surroundings. Keep frequently used items within reach, but store everything else in drawers and cabinets. 5. Reward yourself Motivate yourself to finish tasks by rewarding major accomplishments. Depending on the nature of a completed task, your reward can be as simple as giving yourself a break to enjoy a leisurely activity.

To: Neil Grossman From: Audrey Stanford Date: August 8 Subject: Order of Tiles Dear Mr. Grossman, This is concerning your recent order of floor tiles from our Web site. I am pleased to inform you that 600 pieces of Iklimler Ceramics(floral beige)and 400 pieces of Oakland Terrazzo(reddish brown)will be delivered to your office tomorrow at 8 a.m. Brian, my personal assistant, will supervise the delivery to make sure that the items are not mishandled. Please let him know if you encounter any problems. With regard to your inquiry about customized tiles, I believe we have enough time to accommodate your order, but it would depend on the design and quantity. Could you give us a rough idea of what you’re looking for by sending a draft of your design? Also, please specify the number of pieces you need so we can provide you with a price estimate. Then we will let you know when the order can be completed. Orders of 300 or more customized tiles usually take at least two weeks to manufacture. But in case you need the tiles sooner, we offer rush services for an additional fee of $150. Please do not hesitate to contact me if you have any questions. You can call me at 555-9696. My extension number is 104. Thank you. Sincerely yours, Audrey Stanford Manager McKinley Tiles Incorporated To: Audrey Stanford From: Neil Grossman Date: August 9 Subject: Re: Order of Tiles Attachment: Tile Design Dear Ms. Stanford, I’d like to thank you for the timely delivery of the two orders of tiles. They arrived this morning in good condition. I really appreciate that you had Brian supervise the delivery. He was very kind and helpful. I’m also grateful for your prompt response about the customized tiles. As I told you, they will not be for our clients but for our office. We’re planning to renovate our customer service area, and we thought it would be a good idea to use tiles that better reflect our brand identity. I attached a copy of the design to this e-mail. The tentative schedule for the renovation project is in the third week of September. Do you think you can make 500 pieces by then? By the way, as I mentioned in my previous e-mail, the company is organizing an event for the launch of our newly designed Web site, which will allow our customers to make online purchases. Since you are a trusted supplier, you might be interested in attending this activity. I will ask my secretary to send you a formal invitation once it’s finalized. Sincerely, Neil Grossman Supervisor Brooks Construction Supplies

The ticketing clerk reminded the passengers of how______it is for them to arrive at the train station at least two hours before their scheduled departure time. important importance importantly import

What is suggested about the items Mr. Grossman wants to order?

According to the second e-mail, what will happen next month?

What is indicated about Brooks Construction Supplies?

In the first e-mail, the word “rough“ in paragraph 2, line 3 is closest in meaning to

According to the first e-mail, why is Ms. Stanford sending her personal assistant?