试卷名称:托业(阅读)模拟试卷89

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ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 46601 Dear Mr. Kapranos, We appreciate your business and hope you enjoy the appliance you purchased from Astral Home Center. As one of the country’s most trusted electronic centers, we pride ourselves in distributing the finest appliances to suit our patrons’ everyday needs and providing the most efficient customer service. Your item is under warranty for 12 months starting from the date of purchase. During this period, you are entitled to free maintenance checkup and repair depending on the cause of the damage. In the event that your item needs to be repaired after the warranty period, you can still bring it to one of our service centers and our technicians will be happy to assist you. Please take note that you might need to pay an additional fee for the cost of replacement parts. The out-of-warranty repair cost includes all brands and units that fall under the appliance type. For complete guidelines on our repair services, please refer to the booklet enclosed with this letter. It also includes a list of service centers located across the country. Should you have any questions, you may call our 24-hour hotline at 555-9987 or e-mail us at custserv@astralhc.com. Sincerely, Blake Boer Operations manager Astral Home Center To Blake Boer From Alessandro Kapranos Date January 25 Subject Service Center in Alabama Dear Mr. Boer, Two years ago, I bought an Automaton LED Plasma TV from your store in Cincinnati. My wife and I were pleased with its excellent picture quality and ability to access the Internet. However, during a recent move to our current residence in Alabama, the TV was damaged while in transit. Since I no longer have the booklet that was included with my purchase, I was wondering if you could refer me to the nearest service center in our area. We’d like to take our unit in for repair as soon as possible, so I’d appreciate it if you called my office number at 555-5837. I’m looking forward to your swift response. Thank you. Sincerely, Alessandro Kapranos  

  

What is suggested about Astral Home Center?

A.It conducts online transactions.

B.It ships merchandise internationally.

C.It has several outlets nationwide.

D.It organizes promotional offers every month.

  

In the letter, the phrase “fall under“ in paragraph 3, line 2 is closest in meaning to

A.lower

B.comprise

C.drop

D.deteriorate

  

What is indicated about Mr. Kapranos?

A.He must pay $100 for a repair.

B.He formerly resided in Ohio.

C.He recently placed a bulk order.

D.He maintains a home office.

  

Why did Mr. Kapranos contact Mr. Boer?

A.To reschedule an appointment with a repairperson

B.To ask for replacement of a defective electronic product

C.To inquire about the services offered by a moving company

D.To request information about a specific establishment

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