ASTRAL HOME CENTER 1916 Barnes Avenue, Cincinnati, OH 45214 September 18 Alessandro Kapranos 798 Duffy Street South Bend, IN 46601 Dear Mr. Kapranos, We appreciate your business and hope you enjoy the appliance you purchased from Astral Home Center. As one of the country’s most trusted electronic centers, we pride ourselves in distributing the finest appliances to suit our patrons’ everyday needs and providing the most efficient customer service. Your item is under warranty for 12 months starting from the date of purchase. During this period, you are entitled to free maintenance checkup and repair depending on the cause of the damage. In the event that your item needs to be repaired after the warranty period, you can still bring it to one of our service centers and our technicians will be happy to assist you. [*] Please take note that you might need to pay an additional fee for the cost of replacement parts. The out-of-warranty repair cost includes all brands and units that fall under the appliance type. For complete guidelines on our repair services, please refer to the booklet enclosed with this letter. It also includes a list of service centers located across the country. Should you have any questions, you may call our 24-hour hotline at 555-9987 or e-mail us at custserv@astralhc.com. Sincerely, Blake Boer Operations manager Astral Home Center To Blake Boer From Alessandro Kapranos Date January 25 Subject Service Center in Alabama Dear Mr. Boer, Two years ago, I bought an Automaton LED Plasma TV from your store in Cincinnati. My wife and I were pleased with its excellent picture quality and ability to access the Internet. However, during a recent move to our current residence in Alabama, the TV was damaged while in transit. Since I no longer have the booklet that was included with my purchase, I was wondering if you could refer me to the nearest service center in our area. We’d like to take our unit in for repair as soon as possible, so I’d appreciate it if you called my office number at 555-5837. I’m looking forward to your swift response. Thank you. Sincerely, Alessandro Kapranos

If time permits, guests will______visit the waterfalls on the island or explore the botanical gardens. either since not only unless

Construction companies should______run maintenance checks on all their equipment to ensure optimal performance. modestly usefully regularly formerly

At last week’s meeting, the research team presented the______of next quarter’s revenues to the company president. estimates circulations engagements appointments

Classrooms are kept at a comfortable temperature to provide an environment that is______to learning. enviable proficient profitable conducive

The board members of Portia Coffee Company have______some administrative changes to accommodate the requests of the workers union. alternated refrained reminded instituted

______the Invierna Electronics compound, visitors will find a large production plant, workers’ dormitories, and a modern warehouse. Within Between Over Onto

On the online order form, Ms. Jung requested that she be notified______the packages are shipped from the manufacturing plant. furthermore despite rather than as soon as

______changing your mobile phone plan, please present valid identification at the customer service counter. When As if Therefore In regards

At Mr. Kincaid’s retirement party, the staff conveyed their______of his 20 years of committed service to the company. appreciatively appreciated appreciative appreciation

Due to a change in tomorrow’s work schedule, the refined oil will need to be ______into the tankers before the end of the day. expanded loaded translated engaged

Andromeda, which______Rosy Trinkets’ most in-demand jewelry collection for the last six months, will soon become available in Asia. to be will be has been is being

Asaha Telecommunications does not require staff to participate in its community outreach programs, but many employees ______do so. voluntarily memorably divisively infrequently

The local newspaper reported that the damaged electrical lines were the______ cause of the four-hour power outage yesterday evening. clear clears clearly clearness

Du Vin Restaurant does not provide delivery service for orders under $50, ______does it offer catering for groups of fewer than 20 guests. also so either nor

Customers patronize the Evergreen Pharmacy because of its______to providing the community with high-quality, affordable medicines. commits committed commitment committable

April 1 Dear Valued Client, We would like to express our gratitude to you for renewing your Internet connection subscription with Magna Link. Your continued【K10】______is very important to us. To serve you better, we would appreciate your answering a one-page questionnaire dealing with the quality of our network. Please answer the questions and write down any problems you may have encountered with your connection. 【K11】______, send us back the form using the enclosed pre-paid envelope. Rest assured that your answers will remain confidential and be used exclusively for the company’s research. 【K12】______your willingness to complete this survey, you will be entitled to a chance to win a new desktop computer. The lucky winner will be announced on May 25 and contacted in writing. We look forward to receiving your feedback. Thank you. Sincerely, Magna Link

Please join us for cocktails to celebrate the publication of Chef Melinda Waterston’s Recipes for Rainy Days: A Cookbook Myrtle Publishing is proud to present Chef Melinda Waterston’s latest collection of recipes, gathered over the years from friends, family, and loved ones. This Seattle native has warmed the local residents’ hearts and bellies as the owner and operator of Waterston’s, a landmark restaurant in downtown Seattle for the past 15 years. On Sunday, August 25 at 8 p.m. Eastside Clubhouse 7 Clarinet Street, Melody Gardens Clifford Hill, Seattle, Washington Light refreshments will be served. Please confirm your attendance by calling Lance Fox at 555-6910 or 555-5632.

[*] Derma House Do you spend thousands of dollars on over-the-counter medications that fail to solve your skin problems? If you want to have that clear and youthful-looking glow, come to Derma House. We specialize in customized skin treatments that match your skin type. Our dermatologists use state-of-the-art equipment and solutions based on natural ingredients for acne, skin whitening, and anti-aging treatments. Discover what Derma House can do for you. Visit any of our clinics from May 6 to May 10 to get a free consultation and 20 percent off on any regular facial treatment. Derma House is an affiliate of Skin Medical Center. www.dermahouse.com Dial 555-8471

Scaper Phones January 15 Diana Price 252 77th Street Aurora, IL 60504 Dear Ms. Price, The mobile phone that you shipped to us for replacement arrived this morning. The unit has been forwarded to the technical support department for a diagnostic test, and the results will be released in three days. Our warranty guarantees replacement of mobile phones returned to us within three weeks of purchase. Should we find the product you purchased defective, we will immediately send you a new unit of the same model. Thank you for your patience. Respectfully yours, Ted Patel Customer service representative Scaper Phones

From: Annette Hoskins To: Raymond Lewis Date: October 15 Subject: Products Dear Mr. Lewis, I was referred to you by a former colleague, Alfred Newton, who now works at Reflex Media. He told me you could supply us with customized office merchandise and that you give special rates for large corporate orders. I was hoping you could answer some questions. First, I am planning to buy 225 planners, 250 T-shirts, and 200 coffee mugs, which we intend to give out as mementos to our clients beginning in December. How long will it take for these items to be made? We’d prefer to have them by the end of next month. Next, the items will need to have our company logo printed on them. How do I send you an image of it? Last but not least, would an order of the size we want qualify us for the discount Mr. Newton mentioned? Please inform me as soon as possible by replying to this message. If you’d like, I can meet with you sometime this week to discuss the matter further. You may also call me at my office number, 555-9312. Thank you. Annette Hoskins Marketing director, Zollinger Insurance

What was included in the letter?

What is suggested about Astral Home Center?

In the letter, the phrase “fall under“ in paragraph 3, line 2 is closest in meaning to

What is indicated about Mr. Kapranos?

Why did Mr. Kapranos contact Mr. Boer?