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试卷名称:托业（阅读）模拟试卷88

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September 13 Deborah Garret Circulation Manager Beryl Publishing Company 5236 Guevara Avenue Albuquerque, NM 87120 Dear Ms. Garret, I have been a subscriber of The Clarion Monthly for the last two years, and my subscription was not supposed to end until December of this year. However, I have not received a single issue since last July, which prompted me to call your company’s customer service hotline yesterday to relay my concern. I spoke with Mr. Ross Lawrence, who informed me that The Clarion Monthly is no longer in print, and that the last issue was released three months ago. Mr. Lawrence also informed me that subscribers were sent a notice via e-mail. I never received this notice, however. Since I have received only six issues of the journal this year, I would like to request a 50 percent refund of the $430 annual fee that I paid. I am hoping that you will address my concern as soon as possible. Thank you. Yours truly, Arthur Clayton To: Arthur Clayton From: Deborah Garret Date: September 15 Subject: Subscription I am deeply sorry for the inconvenience you experienced with your subscription to The Clarion Monthly. Although we notified our subscribers in April that the magazine would cease publication after June, it appears that there was a computer error and a few of our readers did not receive the notification. We hope that you will accept our apology. We have verified that there are six months remaining in your subscription, and will issue you a refund for the unfilled portion of the agreement. The amount will be transferred to your account unless you prefer a check, which we can mail to your home or office. In addition, we are sending you a 30 percent discount voucher, which you can use to subscribe to any of our other publications. Thank you, and again, my sincerest apologies. Best regards, Deborah Garret

Why did Mr. Clayton send the letter to Ms. Garret?

A．To request a membership extension

B．To inquire about an unpaid balance

C．To make a complaint about a subscription

D．To arrange an interview for a magazine article

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What is NOT indicated about Mr. Clayton?

A．He contacted a customer service representative on September 12.

B．He called Mr. Lawrence to inquire about a subscription extension.

C．He has received The Clarion Monthly for more than two years.

D．He will be offered a reduced rate for a publication.

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What does Ms. Garret say Beryl Publishing did in April?

A．Offered discount vouchers to customers

B．Printed several revised editions

C．Informed customers of a discontinuation

D．Announced an upcoming magazine

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What is suggested in the second e-mail?

A．Issues of The Clarion Monthly will be unavailable temporarily.

B．Mr. Clayton’s subscription was terminated by mistake.

C．Ms. Garret would prefer to send a check.

D．Mr. Clayton will need to provide his payment preference.

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How much does Ms. Garret agree to send to Mr. Clayton?

A．$50

B．$215

C．$430

D．860

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September 13 Deborah Garret Circulation Manager Beryl Publishing Company 5236 Guevara Avenue Albuquerque, NM 87120 Dear Ms. Garret, I have been a subscriber of The Clarion Monthly for the last two years, and my subscription was not supposed to end until December of this year. However, I have not received a single issue since last July, which prompted me to call your company’s customer service hotline yesterday to relay my concern. I spoke with Mr. Ross Lawrence, who informed me that The Clarion Monthly is no longer in print, and that the last issue was released three months ago. Mr. Lawrence also informed me that subscribers were sent a notice via e-mail. I never received this notice, however. Since I have received only six issues of the journal this year, I would like to request a 50 percent refund of the $430 annual fee that I paid. I am hoping that you will address my concern as soon as possible. Thank you. Yours truly, Arthur Clayton To: Arthur Clayton From: Deborah Garret Date: September 15 Subject: Subscription I am deeply sorry for the inconvenience you experienced with your subscription to The Clarion Monthly. Although we notified our subscribers in April that the magazine would cease publication after June, it appears that there was a computer error and a few of our readers did not receive the notification. We hope that you will accept our apology. We have verified that there are six months remaining in your subscription, and will issue you a refund for the unfilled portion of the agreement. The amount will be transferred to your account unless you prefer a check, which we can mail to your home or office. In addition, we are sending you a 30 percent discount voucher, which you can use to subscribe to any of our other publications. Thank you, and again, my sincerest apologies. Best regards, Deborah Garret

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