The Kayak Resort Kohala Coast, Hawaii February 24 Dear Ms. Scott, We regret that you did not enjoy your island excursion yesterday. However, we must clarify that we did not intend to cut your trip short. Your tour guides decided to skip some islands to allow more time for your parasailing activity, which you requested yesterday morning. We sincerely apologize for not discussing the matter with you immediately upon your return. We have been informed that you are demanding a refund because of your unsatisfactory experience. Unfortunately, we are unable to provide a refund. Our policy states that fees for water recreation and sports activities are nonrefundable. To compensate you, we will give you two meal vouchers for any of the restaurants on the premises, which you may use during your stay with us. Thank you for your understanding. We hope you will enjoy the rest of your holiday at the Kayak Resort. Respectfully yours, Luke Dunstan Manager The Kayak Resort

Flight service______New York to Chicago will be unavailable until weather conditions improve. from in at between

Ms. Zaragoza was______notified of her reassignment to the Dublin office in a letter from the human resources director. officially official officials officiate

To receive online billing service, clients should______a request by e-mail including their name, e-mail address, and account number. submits submitted submit submitting

Customers can inquire about the status of their orders by______calling our hotline or visiting one of the store branches. every either just as next

Vielle Software releases free trial versions of its products______potential customers can try out the programs for a limited time. despite so that or though

Registration is required for all______of the Chamber of Commerce’s workshop on marketing for small businesses. participants participation participated participate

As this is a self-service laundry with coin-operated machines, all washing, drying and folding must be done on______. yours your your own yourselves

As soon as he assumed his new position, sales director Carl Reynolds set an______ target for the team for the next quarter. eligible affluent ambitious influential

All corporate giveaways made by Gorkis Creations may be______customized for an extra fee to fit the client’s needs. cautiously enormously individually normally

On her daily morning show, Rachael Burns gives her viewers practical______on home decorating and maintenance. recommending recommendations recommended recommend

The______brochure includes additional information on some tiles and bricks that will be showcased at the construction fair. revision revises revised revise

Jaydee Construction’s management decided to transfer Cindy Lee to an______ role because of her leadership experience. interested understood administrative unintended

In fulfillment of the Education Ministry’s order, multimedia equipment will be______ in public school classrooms nationwide. called back picked out set up counted on

The president has much______in his newly hired accountant, who has significant experience in the field. confidence confidently confide confident

Foreign nationals who would like to apply for work permits in the UAE must present substantial______that they are being hired by companies based in the country. evidence trust motivation perception

The Department of Culture has announced plans to【K1】______a cultural complex adjacent to the Widmark Sports Center on Anders Avenue over the next 12 months. The structure, which will tentatively be named the Coleman Cultural Complex, will house a theater, a musical performance facility and a library. Funded by the city’s local government office in conjunction with Coleman-Winters Transnational Corporation, the【K2】______is expected to be completed by September of next year. The huge theater will seat 2,000 persons, and several performances, including the Pembroke Orchestra and the opera La Boheme, are scheduled to take place at the complex. Preparations for the library are【K3】______and will soon be finalized. Updates on the date of the actual opening and schedule of events will be provided via press release in the future.

Join the Team at Pan-Global Web! Pan-Global Web Designs, based in Montreal, is searching for a full-time graphic artist. This job is for professional artists with at least two years of experience in a related field. Applicants must have graduated with a relevant degree, and be willing to move to Montreal by November 1. Those with strong French skills are also preferred. Successful applicants will receive two weeks of training, along with a competitive salary package and a moving allowance. The position also includes medical benefits and quarterly incentives. Those wishing to apply should send a resume and cover letter to hrpanglobal@global.net. Applicants who meet our criteria will be contacted for an interview. The deadline for application is September 19. For further information, contact our human resources department at(503)555-8899.

Xyther Software Unlimited Please use the form below to contact us. Name Caleb Guillory E-mail cguillory@bwmail.com Phone 555-6074 Subject Software Problem Message I purchased a software program at your shop on September 3, but I’ve been having some problems using it. I was able to install it successfully on my desktop computer. However, every time I use the program for more than five minutes, the operating system automatically shuts down and then restarts. The same thing happened when I tried using the application a second time, and it has continued to happen since. I cannot seem to figure out what the problem is. I would be extremely grateful if you could help me with this issue before the 90-day warranty ends. Thank you, and I hope to hear from you soon. To: cguillory@bwmail.com From:custserv@xythersoftware.com Date: September 28 Subject: Inquiry Form No. 95204-Received September 27, 4:58 P.M. Dear Mr. Guillory, Thank you for your e-mail. We are so sorry for the troubles you have experienced in using our software. In the past three months, we have received inquiries from other customers who also had difficulties with their purchases, so we decided to conduct a series of tests. The results suggest that defective source codes caused the various programs to malfunction: Web Browser is unable to load pages completely: error messages appear upon the start-up of Database Organizer: certain files cannot be opened using Document Manager: and Image Editor shuts down computer systems after operating for about five minutes. Rest assured, we have fixed the errors and would be more than happy to replace your software. Please do not forget to submit your official receipt when you return the item to our shop. And to make up for the trouble this incident has caused, we have attached a printable coupon that you can use on your next purchase. Sincerely, Customer Service Team Xyther Software Unlimited

Glencore International would like to request______guests to present their invitation cards upon entering the ballroom. our every ours theirs

Please note that the application period for the credit manager position______tomorrow and conclude on September 15. will start starting had started started

Why was the letter written?

What did Ms. Scott want to do?

What is NOT suggested about the Kayak Resort?