VYPERIAS COMPUTERS 254 Leviath Drive, Green Point, NSW 2251 (+612)555-9634 Dear Ms. Dempsey, On behalf of Vyperias Computers, thank you for your business! We hope that you are completely satisfied with your purchase and that you will rely on us for all your computer needs. At Vyperias, we take steps to provide only the highest quality products and services, which is why we have had so many repeat customers over the last 15 years. We understand that our success relies upon our commitment to our customers, so we are always happy to hear your comments and suggestions on areas you feel need improvement. We would greatly appreciate it if you could take the time to fill out the enclosed feedback form and let us know about your experience using our products and services. One of our supervisors will get in touch with you regarding any concerns you might have: [*] Once again, thank you, and we are looking forward to hearing from you. Best regards, Jimmy Cuevas Director, Research and Development [*] Comments: I was very impressed with the service I received from your staff. The store representative who attended to me was friendly and patient when I was asking about the features of each laptop. His knowledge of computers really helped me in choosing a unit that is perfect for my lifestyle. However, I think your prices are a little more expensive than others. I was walking around the mall last weekend and learned that some stores are selling the laptop I bought from you at 10 percent less than what I paid for mine. Although I have no complaints about your services, your company might want to look into this matter more closely. How did you hear about us? I saw your advertisement in a newspaper. Could a Vyperias supervisor get in touch with you regarding your response? Sure, that is not a problem.

Neither the restaurant manager______the supervisor was notified about the fire safety inspection scheduled for tomorrow. of both while nor

The factory’s production______has been relatively low this month because of recurring problems with the equipment. study output designation establishment

______a ship maker canceled its contract with Asia Steelworks, the value of the steel manufacturer’s shares on the stock market dropped. Yet Unless Along Since

Owner Sylvia Aspen decided to hire more servers for her cafe______the increasing number of customers. whereas if only due to besides

Business entrepreneur Todd Mallory is known not only for his various______ ventures, but also for his generous contributions to charity. profited profitable profitably profiteer

Drivers waiting in the loading zone must switch off the engines of their delivery vans and avoid leaving them______. idle valid blank empty

The tour guide______prepared to give the guests a tour of the island resort after they check in. was being have been would have will be

Mr. Roberts was named______the new head of IVN Bank following the former CEO’s resignation. at as along around

Customers who already own a licensed software are automatically______to upgrade to the latest one for free. qualify qualifies qualification qualified

The opinions given by Mr. Tolentino differed from______of the accounting department’s other staff. those they this them

Sales of luxury vehicles fell______during the fourth quarter of last year due to the reduction in consumer spending. signifying signifies significant significantly

Some inconsistencies in the report convinced the accounting manager to go back and double-check the______records. future narrow leading previous

We suggest you look around the computer store for a while, and one of our staff will attend to you______. moment momentum momentarily momentary

Marina practiced some ballet steps by ______while waiting for the instructor to show up and class to begin. she her herself hers

August 10 Jordan McLeod 451 N Garnet Drive Nashville, TN 37209 Dear Mr. McLeod, Thank you for your interest in【K4】______JointHands Foundation. We will have to match your time commitment and skills with our organization’s needs. Please fill out the enclosed volunteer application form and return it to us no later than August 31. Qualified applicants will be contacted for interviews. If you are accepted, you will go through an orientation session【K5】______starting your volunteer work. At JointHands, volunteers are directly involved in the【K6】______phases of our outreach projects. If you have any further questions or concerns, please do not hesitate to call our office at 555-3719. Best regards, Vonda Barlow Coordinator JointHands Foundation

VOLARE GIFT SHOP 343 Hedge Street, Hickory Hills, IL 60457 www.volaregifts.com March 28 Francesca Balaguer 3376 Bruce Avenue Maryland Heights, MO 63141 Dear Ms. Balaguer, It was great meeting you at the trade fair in Belgrade last week. As we discussed, I’m interested in purchasing some of your souvenir products for my gift shop in Rockford, Illinois. We haven’t been very pleased lately with the quality of merchandise from our current supplier. In fact, many of our customers have complained about the substandard items. I think that this is one of the reasons why our sales have recently declined. Viewing your exhibit at the trade fair, I was impressed not only with the quality of the materials that you use, but also with the intricate detail in each design. Enclosed with this letter is an order form that I downloaded from your Web site. Please let me know if you can produce the requested items for us. We are thinking of introducing your merchandise in time for the summer tourist season, when we get twice as many visitors to our location. If successful, we would be interested in developing a long-term business relationship with you. If you have any questions, do not hesitate to send me an e-mail at octavio.guzman@ volaregifts.com. Thank you and we look forward to hearing from you soon. Sincerely yours, Octavio Guzman Co-owner Volare Gift Shop To: Octavio Guzman From: Francesca Balaguer Date: April 15 Subject: Order Attachment(s): Sales invoice Contract Dear Mr. Guzman, I appreciate your interest in Terrestrial Crafts. I’m very grateful for your order considering that I started this business just a few months ago. My exhibit at the trade fair was a success, and I received proposals from several companies during the event. Since you ordered more than 50 different types of items from our catalog, it may take me longer than usual to finish making all of the items. However, I’ve recently hired five assistants to help me out with production, so I am confident we can send the items to you at the start of your busy season. Attached is a scanned copy of the signed contract, as well as the invoice for your order. For any inquiries, please give me a call at 555-0099. You may also check out our Web site for information on new products at www.terrestrialcrafts.com for any future orders. Thank you very much. Yours, Francesca Balaguer

The Bond Street Journal folds, to Reemerge Online Hornbull Corporation has announced it will cease publication of The Bond Street Journal, effective January 1, ending the newspaper’s 60-year run as the nation’s leading source of financial news. On the company’s Web site, CEO Jack Diamond explains that the newspaper will continue to exist, but only in cyberspace. “With the excessively high cost of printing daily, the board of directors wisely decided to pursue an Internet-only strategy first proposed two years ago,“ he said. It was further revealed that The Bond Street Journal’s 200,000 subscribers would automatically receive free subscriptions to the online version of The Bond Street Journal. Hornbull will still publish its most popular monthly titles, Observer, Magnate, and Livret, which continue to enjoy significant newsstand sales. Among the remaining industry players, Deep Blue’s Oracle is expected to emerge as The Bond Street Journal’s successor, although most observers believe it is only a matter of time before all print publications make the transition online.

Pacific Shots [*] March 5 and 6 From 9 a.m. to 5 p.m. Location: The Landien Tower Exhibit Center The Omega Scuba Club invites you to a two-day photo exhibit featuring the Pacific Ocean’s natural wonders at the Landien Tower exhibit center. Explore the rich marine life of the world’s largest ocean through the lenses of our very own underwater photographers. The show will also feature the works of more than 20 renowned photographers, and is an event not to be missed! Omega chairperson and Wild Voyager photographer Allen Crowley will open the event with a short presentation on underwater photography. This will be followed by a guided tour of the exhibition area. Many of the photographers will be on hand to discuss their photographs and answer your questions. Admission is free and open to the public. For more information, please visit Omega Scuba Club’s Web site at www. omegadive. com.

MEMO To: Joseph Pruitt, Marketing Manager From: Carl Scallot, Marketing Director Date: January 12 Re: Proposal I reviewed your proposal this morning. Overall, you have some excellent ideas, but you will need to confirm your financial projections with Katherine. In addition, I have made some other recommendations, which you will find in an e-mail I have sent you. After you have revised your proposal, please contact me on my mobile phone at 555-1324. I will be out of the office until 2:30 p.m., but we can meet sometime later in the afternoon. Thanks. Carl

All visitors to the Kentworth Plant are asked to sign in at the security office______pick up a guest pass. and yet in which

Why was the letter written?

In the letter, the word “regarding“ in paragraph 2, line 5 is closest in meaning to

What is NOT included in the survey Ms. Dempsey answered?

What did Ms. Dempsey complain about?

Which supervisor will most likely contact Ms. Dempsey?