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试卷名称:托业（阅读）模拟试卷83

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Antoinette Ricks, Manager, Fiesta Catering 78 Park Avenue, Detroit, MI 48206 Dear Ms. Ricks, I am sending this letter to contest the billing charges for the catering service you provided for Zaider Corporation last Saturday night. During the occasion, my staff noticed that the buffet menu differed from the one included in the package we had selected. In particular, the entrees were dishes included in Package B and not Package A, which is the more expensive menu. In spite of the error, your staff charged us the full price for Package A. In addition, my guests were served only one round of soft drinks, even though our contract states that drinks would be unlimited at no extra charge. If my memory serves me right, you even told me that the upgrade was complimentary for regular clients, such as Zaider Corporation. I mentioned this to your head waiter, but he indicated that he was not told to provide bottomless drinks. As a result, the additional soft drinks consumed that night were charged to my running total. I am seriously disappointed with what happened. I request that you personally look into the matter, as I will not submit my payment until the excess costs of the entrees and extra charges for the drinks have been deducted from the total. A copy of our contract is enclosed for your reference. I look forward to your immediate action on the matter. Katherine Bailey, Sales Manager, Zaider Corporation

What does Ms. Bailey plan to do?

A．Meet Ms. Ricks

B．Withhold payment

C．Demand an apology

D．Submit a legal complaint

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Why did the waiter refuse to recognize the agreement between Ms. Ricks and Ms. Bailey?

A．The catering service does not normally serve complimentary drinks.

B．He was not given specific instructions to do so.

C．He failed to contact Ms. Ricks and verify the contract.

D．There was an inadequate supply of beverages.

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According to Ms. Bailey, what did Ms. Ricks mention about the drinks?

A．They would be served in small quantities.

B．They are not included in the package.

C．They are limited to juices and other non-alcoholic beverages.

D．They would be available throughout the event at no extra cost.

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What is indicated about Zaider Corporation?

A．It violated the terms of its contract.

B．It will hold its next event at a restaurant.

C．It has hired Fiesta Catering before.

D．It chose few main courses for the party.

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What does Ms. Bailey say about the services she was provided?

A．The charges are excessive.

B．The food selection was limited.

C．The catering staff was rude.

D．The guests were served late.

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