To: Bertram Kiersted From: Adriana Handsel Date: March 16 Subject: Price Inquiry Dear Mr. Kiersted, My name is Adriana Handsel and I am the owner of Forseti Bed-and-Breakfast, located at 8261 Jostein Road near Roskilde. Your business was recommended to me by my associate, Damian Jantzen, who has been your client for the last five years. He vouched for your reasonable prices and competent staff. I would appreciate it if you could send me a quote for the weekly cleaning of the 50-meter pool at my establishment. Is it possible for the first cleaning to be scheduled next week, specifically on March 25? I would like to personally meet the crew in charge and introduce them to my assistant, who will be overseeing their work in April while I am away on a business trip. Thank you, and I hope to receive a response soon. Adriana Handsel To: Adriana Handsel From: Bertram Kiersted Date: March 17 Subject: Re: Price Inquiry Attachment: Brochure Dear Ms. Handsel, We appreciate your choosing Laufey Pool Cleaners! We have been the leading pool cleaning service provider in the city for more than seven years, thanks to a steadily growing client base and hardworking staff. We pride ourselves on using only the most advanced equipment to ensure that we can provide results of the highest quality. I also encourage you to look through the attached brochure for additional details on our services. My staff is free on the day you requested. Just let me know what time you want the cleaning done so the crew can prepare ahead of time. Please note that there is a €60 surcharge for establishments that are outside of the city limits, so we will have to charge you for that. The full service cleaning of your pool will cost ￠170 and will take three to four hours to complete. Please respond to this e-mail if you find the quote acceptable so I can confirm the schedule. Once again, thank you, and I look forward to doing business with you. Yours truly, Bertram Kiersted Manager Laufey Pool Cleaners

Please note that the application period for the credit manager position______tomorrow and conclude on September 15. will start starting had started started

Vielle Software releases free trial versions of its products______potential customers can try out the programs for a limited time. despite so that or though

The campaign sponsored by Green World Society is______focused on saving a huge area of land affected by rampant deforestation in Tanzania. satisfactorily promptly primarily successively

AirWheel______a Globetech International Certificate for its new line of industrial fans and will now start selling them in retail outlets. has attained attains is attained attaining

As this is a self-service laundry with coin-operated machines, all washing, drying and folding must be done on______. yours your your own yourselves

To confirm the______with the marketing director, please coordinate with his assistant, Ms. White, before Tuesday, June 6. interview interviewer interviewing interviewed

On her daily morning show, Rachael Burns gives her viewers practical______on home decorating and maintenance. recommending recommendations recommended recommend

Jaydee Construction’s management decided to transfer Cindy Lee to an______ role because of her leadership experience. interested understood administrative unintended

Many tourists like to attend the annual cultural festival, which is usually held at the public park______the post office. upon near between toward

December 18 Human Resources Flavors Group 28 Wood Street, Pittston, PA 18640 Dear Madam or Sir, I am writing to apply for the franchise supervisor position advertised on your company’s Web site on December 15. I believe that I possess the needed expertise for the job, and that my future in your company could be a【K1】______one. I have been an account supervisor in Blast Foods Corporation’s franchising department for the last four years. As a supervisor, I am in charge of the account executives who sell the corporation’s franchise permits. The job has enhanced my marketing skills and【K2】______me to learn how a franchise is operated. I have included with this letter my resume and three references. Should you need to know more about my credentials, please call me at 555-6323. Your【K3】______is greatly appreciated. Sincerely, Ewan Walken

Business Today In the spotlight: Heyworth Industries A known producer of high performance protective equipment, Heyworth Industries ensures the safety of workers in the chemical, healthcare, and automotive industries, as well as other sectors that involve the handling of hazardous materials. Founded 30 years ago in Syracuse, New York, it began by designing and manufacturing a broad array of protective garments such as fireproof clothing, chemical resistant clothing, and limited-use and disposable clothing. Over the years, these products became widely known and used by companies not only within the United States but all over the world. As a result, Heyworth Industries developed from a small local business into a multinational corporation. To meet rising client demand, Heyworth Industries established its first overseas headquarters in Toronto, Canada. Two years after that, it opened a factory in Guadalajara, Mexico, to increase its production capacity. Last year, another facility began operations in Shanghai, China, which helped in the manufacturing process while at the same time lowering costs. Heyworth Industries also boosted its logistics system by building a warehouse in Birmingham, Alabama. Finally, a shipping and distribution center was opened in Chicago, Illinois, to handle the shipment of products to various locations in the United States. In addition to the continuous improvement of its facilities, Heyworth Industries has made the placement of orders easier for customers. Orders are now received through its toll-free hotline at 1-800-555-2948, by fax at(315)555-2950, and through its Web site at www.heyworth.com.

[*] Completed permit applications should be submitted directly to the City Planning and Development Office(CPD). Please note that promotional materials must first be inspected by a CPD official at least three weeks prior to the event. Requests for inspection may be sent to cpd_argyros@paphos.gov. Applicants whose signs do not meet the ordinance requirements will be notified within two working days following the inspection. To: Basil Argyros From: Ophelia Persakis Date: August 23 Subject: Sign Permit Application Dear Mr. Argyros, I am writing on behalf of my company, Victrix Travel Agency, about the sign permit application that we submitted to your office on August 20. We are planning to have a booth at the Pygmalion Travel Festival to promote some of our new package tours. The two banners that we intend to use at the festival have just been delivered to our office from the printer. Could you please dispatch one of your representatives to our agency to inspect the material as soon as possible? I would bring them to your offices myself, but they are too large to transport easily. We need the banners to be approved by the city’s deadline on September 1. Please call me directly at the number indicated in our application to let me know when someone will be available. Thank you for your assistance in this matter. Sincerely, Ophelia Persakis

[*] Volledig Incorporated: For those with a sweet tooth! Special New Year Offer! For more than 50 years, Volledig Incorporated has been one of the leading providers of chocolates, caramels, toffees, and other confectionery products in Europe. Whether your company is looking for top quality finished products or ingredients to manufacture your own sweets, Volledig Incorporated has the perfect items to suit your needs. Based in Antwerp, Belgium, our business is built on providing individualized attention to customers and manufacturers alike. Our product diversity and numerous locations make us capable of catering to businesses of all sizes, from small candy stores to large chocolate corporations. Starting January 1, our new clients can take advantage of a 20 percent discount on their domestic and international shipment totaling a weight of 10 tons or more. Additional information on this offer are available on our Web site at www.vollediginc. com. You can also contact our sales director, Hendrik Bushnell, at henbush@ vollediginc.com should you have any questions. To: Hendrik Bushnell From: Liesbeth Weidman Date: February 8 Subject. Promotional Offer Dear Mr. Bushnell, I am the sales manager of Zoet Bonbon Company, a chocolate manufacturer specializing in hand-finished chocolates and other cocoa-based products like chocolate drinks, brownies, and cookies. You can find our products sold in malls and supermarkets in Belgium, France, the UK, and the Netherlands. We are pleased to say that this year we are expanding our operations into the Asian market, starting in Japan and South Korea. However, we are concerned that our current supplier, Ganesvoort Distributors, does not offer a large enough variety of items. That was why we were pleased to find out that your company has such a huge selection. We also know that you offer a special promotion to new clients. While Zoet Bonbon only requires 9 tons of products for this year, we are hoping that you will provide us a 20 percent discount if we sign a five-year contract. Let me know if this is possible. I would appreciate it very much if you could provide us with more information about your services. Please contact me directly at(+32)555-8169 as soon as possible. Thank you. Liesbeth Weidman

To: Bertram Kiersted From: Adriana Handsel Date: March 16 Subject: Price Inquiry Dear Mr. Kiersted, My name is Adriana Handsel and I am the owner of Forseti Bed-and-Breakfast, located at 8261 Jostein Road near Roskilde. Your business was recommended to me by my associate, Damian Jantzen, who has been your client for the last five years. He vouched for your reasonable prices and competent staff. I would appreciate it if you could send me a quote for the weekly cleaning of the 50-meter pool at my establishment. Is it possible for the first cleaning to be scheduled next week, specifically on March 25? I would like to personally meet the crew in charge and introduce them to my assistant, who will be overseeing their work in April while I am away on a business trip. Thank you, and I hope to receive a response soon. Adriana Handsel To: Adriana Handsel From: Bertram Kiersted Date: March 17 Subject: Re: Price Inquiry Attachment: Brochure Dear Ms. Handsel, We appreciate your choosing Laufey Pool Cleaners! We have been the leading pool cleaning service provider in the city for more than seven years, thanks to a steadily growing client base and hardworking staff. We pride ourselves on using only the most advanced equipment to ensure that we can provide results of the highest quality. I also encourage you to look through the attached brochure for additional details on our services. My staff is free on the day you requested. Just let me know what time you want the cleaning done so the crew can prepare ahead of time. Please note that there is a €60 surcharge for establishments that are outside of the city limits, so we will have to charge you for that. The full service cleaning of your pool will cost ￠170 and will take three to four hours to complete. Please respond to this e-mail if you find the quote acceptable so I can confirm the schedule. Once again, thank you, and I look forward to doing business with you. Yours truly, Bertram Kiersted Manager Laufey Pool Cleaners

Glencore International would like to request______guests to present their invitation cards upon entering the ballroom. our every ours theirs

Dukebox has been one of the most profitable recording companies in the music industry for______three decades. other over throughout much

Flight service______New York to Chicago will be unavailable until weather conditions improve. from in at between

Ms. Zaragoza was______notified of her reassignment to the Dublin office in a letter from the human resources director. officially official officials officiate

To receive online billing service, clients should______a request by e-mail including their name, e-mail address, and account number. submits submitted submit submitting

The main agenda of the board of directors’ meeting was a______of the issues that would arise once the purchase of an affiliate pushed through. deliberate deliberately deliberated deliberation

What does Ms. Handsel NOT mention in her e-mail?

What is indicated about Forseti Bed-and-Breakfast?

In the second e-mail, the word “encourage“ in paragraph 1, line 4 is closest in meaning to

What information is included in the attachment?

When will Mr. Kiersted’s staff most likely clean Ms. Handsel’s pool?