From: Liza Singer To: Lisa Chang , Kevin Olsen , William Kane Date: September 3 Subject: Reimbursements As we have discussed, all project leaders will be in charge of turning in monthly reimbursement requests to the accounting department beginning this month. To file a refund, fill out a reimbursement request form. Attach all original receipts for project expenses to the form and hand it in to Ms. Ricks. After that, she will forward the documents to Mr. Scott for evaluation and refund all valid expenses after three days. Refunds may be claimed in cash or deposited into your payroll accounts. Please inform Ms. Ricks of the option you prefer. In addition, please take note that expenses without official receipts will not be reimbursed. Therefore, you need to remind your team members to give you the receipts for all work-related expenditures. Lastly, I request that you submit a summary of your team’s expenses at least two weeks before the end of each quarter. This will hasten the process of preparing the company’s quarterly income statement. If you have questions, send an e-mail to the accounting department. Liza Singer

Due to a problem with production, the ______of orders to clients will be delayed for up to two days. delivers deliverable delivery deliver

After concluding the negotiations, the CEOs from the two electronics manufacturers are expected to______their partnership at a press conference. inspire categorize require confirm

The memo reminds supervisors to______ implement the new office dress code beginning next month. rigor rigorously rigorous rigorousness

Elspeth Fanshaw is in charge of contacting all major banks______main headquarters are located in Northern Europe. when whom whose which

Successful overseas workers not only support their families, but also bring______ to their countries. level pride population division

As indicated in the schedule, crisis management consultant Mimi Kim will conduct the______on labor disputes. information incident agenda discussion

A property developer was dispatched to the______to determine whether it was feasible for a residential building project. scale layer extent area

______make articles as concise and clear as possible, most writers recommend using short and simple sentences. As if In reference to In order to Owing to

Since the concert hall renovations are still not finished, Kevin Ockham’s upcoming concert______to next month. being postponed was postponing to postpone will be postponed

Kurd Corporation’s 40 percent production rate improvement is an achievement that many______to the factory’s streamlined assembly methods. attribute state claim pass

In order to extend a commercial license in the district, business owners are required to present their old______and pay a renewal fee of $1,000 to the Business Authorization Agency. consent patent treaty permit

Exodus Manpower Services Wanted: Cashiers The Mandarin Sports Club is【K1】______need of two cashiers for its new restaurant. Candidates should have at least a year of experience working in a restaurant, resort, or retail environment. 【K2】______university degrees are not required for this position, priority will be given to applicants who have some applicable education. To apply, please e-mail your resume and references to req@mandarinpersonnel.com on or before May 6. Those who qualify will receive a reply containing the date of their【K3】______with the manager of the sports club.

November 31 Dear Mr. Terence Collins, Thank you for choosing to【K4】______the services of Bali Transport! As you requested, the payment for this service has been charged to your credit card. You may drive our Rivelette Beam 512 (plate number: DK 1025) 【K5】______tomorrow, December 1, until Sunday, December 7. Enclosed are your receipt and a copy of the car’s registration certificate. Please remember to take these documents and your driver’s license with you when driving. In case of mechanical problems, do not hesitate to contact us for assistance. We hope that【K6】______one of Bali Transport’s vehicles will make your travels more comfortable. Respectfully yours, Bali Transport

All newly hired tour guides【K7】______the first part of their hospitality management training with a seminar on customer service and public relations. Attendance is required, as it is part of your orientation for the position. On June 5, instructors from the East Tourism Institute in Singapore, which has produced top travel administrators, will deliver【K8】______lectures at Charten Cruise Lines’ main office from 2 p.m. to 4 p.m. in the conference room on the second floor. Each instructor’s【K9】______will consist of a one-hour talk on a given topic followed by a 40-minute group activity. The group activities will provide participants with the opportunity to test their learning in a fun and social environment. The final 20 minutes will be used to recap discussions and allow participants to ask the speaker questions. For inquiries, please contact the personnel department at 555-8963.

Marigold Spa ■ Theaterbelt ■ Silvertown ■ Bakerville ■ Wesley For 10 years now, Marigold Spa has been promoting personal well-being through natural methods of revitalization. To celebrate a decade of service, Marigold Spa is reducing prices by up to 30 percent on basic personal care treatments, including body massages, facials, and nail care for the entire month of June. In addition, Marigold Spa Club members will receive a free foot spa package when they visit any Marigold Spa branch this month. Celebrate with us and take advantage of this limited-time offer. For more information, log on to www.marigoldspa.com.

Notice to All Marketing Staff Members To provide everyone with an organized record of discussions about our projects, members will take turns in preparing minutes of every meeting and posting them on the Intranet. This should take place immediately after each team meeting or client appointment. In addition, everyone is expected to follow a uniform format when presenting information online. Since we cannot access the Intranet right now due to ongoing network maintenance work, the format will be posted on the bulletin board later today. A schedule for taking minutes will be provided at our next meeting. If you have any questions, let me know. From Justine Tuckfield Marketing Department Head

Kensington’s Wants to Serve you Better! Kensington’s family restaurant is pleased to announce that we will be extending our hours of operation at all branches across the nation! This change will provide you with additional hours in the morning for breakfast service and extra time in the evening on weekends. In line with this, Kensington’s will also be introducing a new breakfast buffet on weekends including such favorites as omelets, pancakes, and waffles. The new offerings will be introduced starting this weekend on May 4. Our new hours of operation are as follows: [*] *Breakfast buffet service is available from 9 a.m. through 12 p.m. Reservations are recommended. To book a table, please call(504)555-6677. For further information on our menu, locations, and promotions, visit www.kensingtons.co.ca.

School Aims to Meet Demand for Foreign Languages by Vanna Tan Proficiency in English and other foreign languages has become a major requirement for Chinese professionals with career aspirations. Given the increasing number of foreign companies operating in the country and fierce competition in the job market, people who speak many languages have a distinct advantage. This trend made linguist Kenny Mayer realize the need to establish a language school that would help citizens improve their performance. “Since impressive language skills are essential in the corporate world, I decided to build a school for those who wish to enhance their abilities,“ Mayer said in an interview. Mayer opened Fluency Masters Academy on Friday at the Collinsway Tower. All programs offered at the academy are tailored to students who are beginners and have never studied a foreign language. Among the courses currently available are English, Japanese, and French. Native speakers in each language will conduct lessons on weekday nights. Mayer says that the academy will allow professionals to learn a language without travelling abroad. “If everything goes well during the year, I might consider offering Spanish and other European languages. But for now, the academy will continue to focus on its current three languages,“ Mayer said.

To: All supervisors supervisors @haydenboutique.com> From: Julien Hirsch Subject: Fashion Show Attachment: One file Date: February 15 Dear supervisors, Over the past nine years, the Annual Hayden Couture Fashion Show has become one of the most highly anticipated events in the industry. Now in its 10th year, we plan to make it bigger and better. The event will not only showcase our latest collection of clothes but also introduce a selection of work from some of the country’s young fashion designers. As supervisors, you will be responsible for receiving entries, so please make sure you are well informed about the details of the competition. For this year, we will be accepting entries from university students for several categories in the show. Interested applicants are required to complete and submit a copy of the registration form attached with this e-mail. We have invited a panel of renowned fashion designers to screen the entries and serve as judges for each category. Once the final entries are chosen, applicants will be given time to execute their designs in time for the fashion show. Complete information about these categories is now available on our Web site. [*] All entries should be submitted to the Hayden Boutique main office before March 20. We are still finalizing the arrangements for the venue, but if everything goes well, the show will be held on May 18 at Preminger Trade Center. That will give the short-listed applicants enough time to complete their designs. All inquiries should be sent directly to Ms. Vicki Bergamo at vicki.bergamo@haydenboutique.com. She is responsible for the organization of the entire event. We look forward to your cooperation. Thank you. Sincerely yours, Julien Hirsch Regional director Hayden Boutique Incorporated From: Vicki Bergamo To: Antoine Rohmer Subject: Hayden Couture Fashion Show Date: April 2 Dear Mr. Rohmer, I’m pleased to inform you that your entry was selected to be part of the 10th Annual Hayden Couture Fashion Show. The panel of judges liked the stylishness of your swimwear design. It combines fashion and convenience while demonstrating your individuality as a designer. Congratulations! As one of the finalists, you are required to attend the orientation on Friday, April 5, at the Hayden Boutique head office. You will be provided with the materials you need to complete your design, as well as detailed instructions about the fashion show in May. In addition to having your design presented at the event, your work will be included in our upcoming summer collection that will be launched in June. If you have any questions, please call my assistant, Nicole, at 555-9009 local 125. I’m looking forward to seeing you on Friday. Sincerely, Vicki Bergamo Operations manager Hayden Boutique Incorporated

The accountant______the expense reports of those who attended the Seville Conference by next Monday morning. will obtain has obtained obtaining obtainable

Who most likely is Ms. Singer?

According to the e-mail, what must be included with the request form?

What most likely is Ms. Ricks responsible for?

What is NOT indicated about the receipts?