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试卷名称:托业（阅读）模拟试卷78

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Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order by e-mail or by calling 555-9773. Thank you for your business! To: Robert Smith From: Abigail Hoffman Date: May 6 Subject: Order Attachment(s): Glass order e-mail Dear Mr. Smith, I would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail I sent you. However, when my delivery arrived at the restaurant yesterday, I noticed that you gave me four cases, which was also incorrectly specified on the invoice that came with the delivery. In addition, when I opened the other boxes, I found that a couple of sherry glasses had broken stems. I will be returning the extra case, along with the sherry glasses, and expect that you will cover the cost of shipping. In addition, I ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will call you this afternoon to make any necessary arrangements. 1 have attached a copy of my last e-mail for your reference. 1 hope you will address my concerns immediately and take measures to prevent this from happening again. Sincerely, Abigail Hoffman Proprietor, Studio Bar and Restaurant

What is indicated about the glasses ordered by Ms. Hoffman?

A．They are sold exclusive of taxes.

B．They were ordered within a promotional period.

C．They are popular brands on the market.

D．They were shipped to the client for free.

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What is the e-mail mainly about?

A．An additional order

B．An inquiry about payment

C．Problems with a delivery

D．Price details of products

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What does Ms. Hoffman mention about her order?

A．She asked a sales agent for a discount.

B．She sent photographs of some glassware she requested.

C．She was specific about the quantity of products she wanted.

D．She gave special instructions regarding the packaging of merchandise.

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What is Mr. Smith being asked to do?

A．Make further arrangements with Ms. Simmons

B．Deliver an extra case of sherry glasses

C．Request a full refund from the restaurant

D．Contact The Glass House’s warehouse

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How much should be subtracted from Ms. Hoffman’s bill?

A．$87.39

B．$86.90

C．$57.25

D．38

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