VOLARE GIFT SHOP 343 Hedge Street, Hickory Hills, IL 60457 www.volaregifts.com March 28 Francesca Balaguer 3376 Bruce Avenue Maryland Heights, MO 63141 Dear Ms. Balaguer, It was great meeting you at the trade fair in Belgrade last week. As we discussed, I’m interested in purchasing some of your souvenir products for my gift shop in Rockford, Illinois. We haven’t been very pleased lately with the quality of merchandise from our current supplier. In fact, many of our customers have complained about the substandard items. I think that this is one of the reasons why our sales have recently declined. Viewing your exhibit at the trade fair, I was impressed not only with the quality of the materials that you use, but also with the intricate detail in each design. Enclosed with this letter is an order form that I downloaded from your Web site. Please let me know if you can produce the requested items for us. We are thinking of introducing your merchandise in time for the summer tourist season, when we get twice as many visitors to our location. If successful, we would be interested in developing a long-term business relationship with you. If you have any questions, do not hesitate to send me an e-mail at octavio.guzman@ volaregifts.com. Thank you and we look forward to hearing from you soon. Sincerely yours, Octavio Guzman Co-owner Volare Gift Shop To: Octavio Guzman From: Francesca Balaguer Date: April 15 Subject: Order Attachment(s): Sales invoice Contract Dear Mr. Guzman, I appreciate your interest in Terrestrial Crafts. I’m very grateful for your order considering that I started this business just a few months ago. My exhibit at the trade fair was a success, and I received proposals from several companies during the event. Since you ordered more than 50 different types of items from our catalog, it may take me longer than usual to finish making all of the items. However, I’ve recently hired five assistants to help me out with production, so I am confident we can send the items to you at the start of your busy season. Attached is a scanned copy of the signed contract, as well as the invoice for your order. For any inquiries, please give me a call at 555-0099. You may also check out our Web site for information on new products at www.terrestrialcrafts.com for any future orders. Thank you very much. Yours, Francesca Balaguer

What is the main purpose of the letter?

A．To register for a trade fair

B．To ask about an upcoming tour

C．To change a product purchase

D．To inquire about ordering merchandise

Why is Mr. Guzman interested in Ms. Balaguer’s items?

A．They are being sold at reasonable prices.

B．They have been featured in a renowned magazine.

C．They have particularly detailed designs.

D．They have been recommended by his colleagues.

What will most likely happen in the summer?

A．Some items will be delivered to a store.

B．Terrestrial Crafts will open a new branch in Illinois.

C．Volare Gift Shop will celebrate its first anniversary.

D．Some staff members will be given an orientation.

What is NOT suggested about Terrestrial Crafts?

A．It is a small family-run business.

B．It is a relatively new company.

C．It has a list of its merchandise for sale on a Web site.

D．It displayed its products at a recent event.

What is the main purpose of the letter?