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试卷名称:托业（阅读）模拟试卷78

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VYPERIAS COMPUTERS 254 Leviath Drive, Green Point, NSW 2251 (+612)555-9634 Dear Ms. Dempsey, On behalf of Vyperias Computers, thank you for your business! We hope that you are completely satisfied with your purchase and that you will rely on us for all your computer needs. At Vyperias, we take steps to provide only the highest quality products and services, which is why we have had so many repeat customers over the last 15 years. We understand that our success relies upon our commitment to our customers, so we are always happy to hear your comments and suggestions on areas you feel need improvement. We would greatly appreciate it if you could take the time to fill out the enclosed feedback form and let us know about your experience using our products and services. One of our supervisors will get in touch with you regarding any concerns you might have: Once again, thank you, and we are looking forward to hearing from you. Best regards, Jimmy Cuevas Director, Research and Development Comments: I was very impressed with the service I received from your staff. The store representative who attended to me was friendly and patient when I was asking about the features of each laptop. His knowledge of computers really helped me in choosing a unit that is perfect for my lifestyle. However, I think your prices are a little more expensive than others. I was walking around the mall last weekend and learned that some stores are selling the laptop I bought from you at 10 percent less than what I paid for mine. Although I have no complaints about your services, your company might want to look into this matter more closely. How did you hear about us? I saw your advertisement in a newspaper. Could a Vyperias supervisor get in touch with you regarding your response? Sure, that is not a problem.

Why was the letter written?

A．To give details about a transaction

B．To verify the cancellation of an order

C．To solicit information from a client

D．To announce the promotion of an employee

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In the letter, the word “regarding“ in paragraph 2, line 5 is closest in meaning to

A．accepting

B．observing

C．applying

D．concerning

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What is NOT included in the survey Ms. Dempsey answered?

A．What she paid for her purchase

B．Her personal information

C．Her opinions about a store

D．How she learned about Vyperias

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What did Ms. Dempsey complain about?

A．The staff’s communication skills

B．The speed of delivery

C．The manager’s lack of expertise

D．The pricing of products

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Which supervisor will most likely contact Ms. Dempsey?

A．Oliver Kimball

B．Marcela Galvan

C．Glenn Sinclair

D．Crystal Werner

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