With our Self Help System，you can quickly find answers to common questions and resolve common customer service issues．通过我们的自我救助系统，你可以及时发现问题，提出解决方案，并解决客户服务问题。如果你使用我们的自动系统，你就能轻易地找到问题的症结所在，这样可能提高服务质量。用我们的自助系统，你可以快速找到常见问题的答案，并且可以解决常见的客户服务问题。

W: Good morning. What can I do for you? M: This is John Smith from ABC company. Can I speak to Mr. Jones, please? W: I’m sorry. Mr. Jones is now in a morning meeting. M: Can you help me take a message for him? W: Sure. M: Please tell Mr. Jones that I’ve caught a fever. So I can’t come to our business meeting this afternoon. W: I’m sorry to hear that. Please take care. M: Thank you. And I want to know if it is okay to have the meeting at the same time next Monday? W: I will give Mr. Jones the message as soon as he is available. M: Thanks. Q6. Why can’t Mr. Jones answer the phone? Q7. Why does the man want to cancel the business meeting? Q8. What does the man suggest about the meeting? He is away on business. He is having a meeting. He is visiting a client. He is on sick leave.

When you finish________your questions, simply press the Enter key. type typing to type typed

If another candidate makes a good (state) ________ , don ’ t be afraid to add to that information.

A------Bike lane B------Default location C------Start navigation D------Distance calculator E------Estimated time of arrival F------Mode of transportation G------Public transit H------Speed camera I------Restaurant rating J------Real time traffic detection K------Real time traffic avoidance L------Voice control M------Starting destination N------Three-dimensional map O------Straight line distance P------Ending destination Q------Street view Examples： (B)默认地址 (Q)街景

Online banking offers many advantages like accessing funds 24 hours a day or saving time by making fewer trips to the bank．网上银行提供了许多便利，24小时资金开放，减少了去银行的次数，使得业务办理更加方便快捷。网上银行提供了许多便利，如可以每天24小时办理资金业务，或减少了去银行的次数，节省了时间。尽管实体银行比网上银行安全，但是它无法提供全天候的服务，而且办理业务所花费的时间更多。

In spite of repeated assurances that the products are safe，it seems that the sales will not increase within a short time．尽管一再保证这些产品是安全的，但销售量似乎在短期内不会增加。虽然产品的性价比相当高，但其市场的占有率似乎没有进一步提高。即使这些产品被证明是安全的，但销售量似乎任何时候都增加不了。

With our Self Help System，you can quickly find answers to common questions and resolve common customer service issues．通过我们的自我救助系统，你可以及时发现问题，提出解决方案，并解决客户服务问题。如果你使用我们的自动系统，你就能轻易地找到问题的症结所在，这样可能提高服务质量。用我们的自助系统，你可以快速找到常见问题的答案，并且可以解决常见的客户服务问题。

This part is to test your ability to do practical writing. You are required to write a business letter according to the following information given in Chinese. Remember to do the task on the Translation/ Composition Sheet. 说明：假如你是ABC服装公司销售部经理王华，给客户约翰-斯密斯先生写一封信，信的主要内容如下： 1．对方6月15日询问衬衫订购的来信已收到，表示感谢； 2．衬衫的价格将根据订购数量而定，数最不足100件，每件80元；100件及以上，每件75元； 3．我们公司生产的衬衫款式新颖，价格公道，对方也可以访问我们公司的网站(网站地址自拟)，了解我们产品的更多信息； 4．随信寄去公司的产品价目表，并表示愿意为对方提供周到的服务。

W: Hello, Reception. What can I do for you? M: Hello, this is Room 322. W: Yes? M: I can’t stay to meet one of my friends because I have to catch the train early in the morning. Can you help me keep things for him? W: Sure. When you check out, you can leave us the things. Please make sure to give us your friend’s name and phone number. M: Yes, I will. By the way, when does the breakfast start？ W: At 6:20 a. m. M: Then I can make it. Thank you. W: You are welcome. Q9. What does the man ask the woman to do? Q10. What information about his friend does the woman ask the man to leave? Book a taxi. Reserve a room. Order breakfast for him. Keep things for his friend.

________many companies post job ads online, you can still find them in newspapers. As if Ever since In case Even though

Studies have shown that humans working with machines are ________ than a human or a machine working alone. more effective most effective effective least effective

________the Internet of Things is to become a reality, its developers should pay more attention to its security. If Although Until Unless

Unlike many companies________service stops once the sale is made, our service begins once you buy our product. what whose that which

This research investigated the problem of air pollution (cause) ________by vehicles in the city of Tripoli, Libya.

When it comes to choosing a career, not many jobs are (rewarding)________than the one in the healthcare industry.

Job seekers are advised to write a Thank-You Email or Letter (prompt) ________ after an interview.

Most of our working hours are spent in the workplace. So what do during those hours can have a significant impact on our overall health. A positive wellness culture during the workday can contribute to better health—physical, mental, and emotional well-being (良好的状态) for you and your co-workers. Healthy people are more productive, more constructive and require fewer sick days and health associated costs. Both employers and employees can promote a healthier work environment. Don’t let your work environment affect your health for eight hours of the day. Break up your work day. Get up, stretch, and move. Regular movement throughout the day will keep your mind and body flexible and help avoid fatigue (疲劳). Think of ways you can add movement or at least decrease the amount of time you are sitting. Try getting out of your chair more, standing during your calls, or alternating your chair with a yoga(瑜伽) ball. And if you have to drive to work, try parking at the far end of the lot, taking the stairs, and going the long way to the bathroom and break room. Healthy employees work better. As an employer you can initiate and encourage healthy changes, at your workplace to create the best environment to promote mental and physical health for your employees.

Our company offers a full range of Smart Home products, focusing on making your home safer and more convenient, and saving energy. All of the products are simple, even if what happens behind the scenes is clever. The Smart Home Controller is the heart of the system. It communicates with all your other products, and lets you control them with the easy-to-use mobile app for phones, even if you’ re stuck on the motorway 300 miles from your home Wi-Fi. The Radiator Thermostat(散热器恒温控制器) lets you control your heating away from home or from the sofa. And unlike some smart heating systems, you can set the temperature per room, helping you save even more energy and money. The Smart Plug offers similar advanced control, from TVs and game controllers to the lamp(灯) in the kids’ room. You just don’ t need to worry about whether you left something on after leaving home. You can just check on your phone, and switch things off from the app. If you want to save energy, you might want to buy Starter Kit. This includes two Radiator Thermostats, the Smart Home Controller and Door/Window Contact. These use a sensor (感应器) that lets you know if you’ ve left a window open or if someone tries to break in. That brings us to the other side of the Smart Home, security and safety. For more information about our products, please refer to our website and e-Shop.

We can offer help to clients covered by AAA under such situations: 1. You’ re carpooling(拼车) to work and the car happens to overheat. It’ s not your car, but you are a passenger. We’ll send help to attempt minor mechanical “first aid“ to get you on your way again. 2. You’re shopping at the mall and get a flat tire. We’ll come right to the parking lot and change the tire for you. 3. You push your luck in a rental car and run out of gas. Tell us you need gas when you call and we’ll bring it to you. 4. You borrow your spouse’ s(配偶) car and lock the keys inside. We’ll come and attempt to open the car door, with no damage either to the lock, or to the car’ s body. 5. You haven’t changed the battery since you’ ve had the car. We could install a new, high-quality battery on the spot for you. 6. Your car is not safe to drive, but you have to move it. We’ll tow(拖动) you back to the responding service provider, no matter how far away. Or, up to 3 miles to any other destination you choose—such as your home or a favorite repair shop. [*]

The credit card, Discover It, is out to change the way you think about credit cards. There is no annual fee. Plus, there’ s no pay-by-phone fee, no foreign transaction fee and no over-limit fee. There’ s also no late fee for your first late payment and no increase to your APR for paying late. Earn 5% cash back in rotating categories (类别轮换) each quarter like gas stations, restaurants, wholesale clubs and more, up to the quarterly maximum each time you activate. You earn. We match. With Cashback Match, we’ll automatically match all the cash back you’ ve earned at the end of your first year, dollar for dollar. So you could turn $ 10 cash back into $20. Or turn $ 50 into $100. Even turn $ 100 into $200. There’ s no signing up. And no limit to how much we’ll match. Discover It monitors every purchase and alerts you if we spot something suspicious. Of course, you’ re never responsible for unauthorized purchases on your Discover card account. We’ re available 24 hours a day, right here in the U. S. to help any time you need it. Just call our service number if you have a question or need an explanation. We won’ t try to sell you other products when you call.