When we are not satisfied with a purchase，the vast majority of us fail to complain to the company or business in question．对所购的物品感到不满意时，我们绝大多数人都没有向有关公司或企业投诉。当我们发现收到的商品没有达到标准时，我们就会向这些公司提出全额退款。我们大多数人对买到的商品感到不满时，都会要求有问题的公司或企业赔偿。

W: What do you usually do in the morning? M: We go to the nearby lake and walk around it. Q: What does the man usually do in the morning? Swim in a pool. Do exercise in a park. Walk around a lake. Read aloud by a river.

I promise you are going to enjoy your stay here in our city. This is a beautiful, quiet city where you can【T1】______, sit by the beach, enjoy great meals and feel safe. You can walk into town and enjoy the fountains or【T2】______along the waterside. Please do not swim here. This is not a safe place to swim for its【T3】______undercurrents. Sanya is the place to go if you want to enjoy swimming【T4】______.You can take a short【T5】______from your hotel.I promise you are going to enjoy your stay here in our city. This is a beautiful, quiet city where you can (11)relax, sit by the beach, enjoy great meals and feel safe. You can walk into town and enjoy the fountains or (12) take a walk along the waterside. Please do not swim here. This is not a safe place to swim for its (13) strong undercurrents. Sanya is the place to go if you want to enjoy swimming (14) in the ocean. You can take a short (15) bus ride from your hotel.

After the bargaining process______, a final agreement was signed. is completed had been completed has completed had completed

Consumers______complaints are handled well by a company will become loyal customers. who which whose that

A good plan provides your employees with a clear direction on how______their skills and advance their careers. increase to increase increased increasing

Career development (general)______refers to personal efforts by an employee to learn and develop new skills.

Follow Reporting Structure: During the course of your employment, follow the reporting structure when reporting a problem or bringing up a new idea, starting with your immediate supervisor and moving up. If you violate (违反) the accepted practices, you will be marked as unprofessional. When you start a job, ask about the chain of command and commit it to memory. Be Respectful: No matter which job you hold in a company, it’s important to be respectful of others. Show respect for their lifestyle choices, personal property and work styles. In any given office or situation, respectful behavior helps establish a professional reputation. Minimize Personal Communications-. With the popularity of smartphones, it can be tempting to spend a disproportionate (不成比例的) amount of time participating in personal communication during work hours. Limit your use of your smartphone to avoid the perception (看法) that you waste company time or do not get enough work done. Follow Company Policies: In most businesses, company policies exist for a reason, from safety to legal protection. Get to know your company policy and make every effort to follow it. If a situation arises that requires you to break your company policy, speak to a supervisor and ask for suggestions.

We are glad that you are interested in joining our Volunteer Fire Department! Any person is eligible to apply for membership provided that he or she is at least sixteen years of age. Previous Fire/EMS experience is NOT required to apply, but we also encourage and welcome those with previous experience to join. There are three types of membership: Active Member: Active membership is for those applicants who are interested in becoming a firefighter and/or EMT and participating in fire/rescue activities. All applicants over the age of eighteen are eligible for active membership. All active members in the department are required to attend fifty percent of scheduled department meetings and training each calendar year. Student Member: Applicants who are sixteen years of age or older and are currently enrolled in high school are eligible to become student members. Associate Member: The department also accepts applications for Associate Members. Associate Members are those who are interested in assisting the department with fundraising (筹款) functions and special events. Associate Members DO NOT participate in firefighting and rescue activities, nor will they be required to receive any Fire/EMS training. PLEASE NOTE: All applicants are required to indicate which type of membership they are applying for.

When we are not satisfied with a purchase，the vast majority of us fail to complain to the company or business in question．对所购的物品感到不满意时，我们绝大多数人都没有向有关公司或企业投诉。当我们发现收到的商品没有达到标准时，我们就会向这些公司提出全额退款。我们大多数人对买到的商品感到不满时，都会要求有问题的公司或企业赔偿。

If people don’t like______by titles, you can ask them how they prefer to be addressed. are called being called be called called

I believe the city can improve its traffic condition by (offer)______more options of transportation.

The contract won’t come into effect until it (sign)______by the legal representatives of both parties.

Clarion Response provides repairs and maintenance services to more than 125,000 homes and is part of Clarion Housing Group, the largest housing association in the UK. We complete over 1,000 repairs every day and are committed to providing a high quality service for all our residents. Now we are looking for a number of skilled electricians (电工) to deliver a first class repairs service across a variety of our properties within London. We can offer regular work, an attractive and steady salary, standard working hours and generous employee benefits. Working in occupied properties, you will be carrying out planned electrical testing and associated repair works. As a qualified electrician, you will be able to understand and interpret work instructions, drawings and diagrams. You must have a good knowledge of testing and inspection along with fault finding. Ideally, you hold a minimum of NVQ Level 3. Experience of working in social housing is desirable but not essential. You’ll be given full training, protective clothing, a van (货车) to get you there as well as the specialist power tools you’ll need. We also offer: —At least 25 days paid holiday —Company sick pay dependent on your length of service —Generous pension scheme —Ongoing training If you are interested in the job, please send your resume to Clarion Response.

Humans will be affected by technology in many aspects of daily life, with some jobs potentially threatened by robots．机器人已经逐步代替人类，正在从事许多繁重枯燥的工作，并且大大地提高了生产率。机器人将会影响到人类生活的方方面面，并很有可能威胁到人类现在从事的许多工作。人类在日常生活的许多方面将会受到技术的影响，有些工作会受到机器人的潜在威胁。

When an employee learns these skills and responsibilities, he becomes better equipped to take on higher-level work and leadership roles in the future. 当员工学会这些技能和职责时，他将来就更有能力承担更高层次的工作和领导职务。只有当员工进入领导层，担任了重要的工作时，他才能够体会到责任担当的重要性。当员工有了高超的技能和强烈的职责感时，他将来就能承担重要的任务和领导工作。

Drunk driving has been a problem in this country. People have long been showing concern about the car accidents caused by drunk drivers. In the first half of this year, there were more than 220,000 cases of drunk driving nationwide. Drunk driving has become increasingly serious in some cities. If you drink, do not drive. Call a taxi or use public transportation. This App can help you find a driver to drive you home.

This part is to test your ability to do practical writing. You are required to write an email according to the following information given in Chinese. Remember to do the task on the Translation/Composition Sheet. 说明：假定你是公司采购部经理王斌。请根据以下内容给ABC公司销售部经理Hoffman先生写一封电子邮件。内容： 1．两周前本公司与ABC公司签订合同，订购床头灯1000台。订单号：HP3456236； 2．按照合同，ABC公司应在合同签订后一周内发货，10日内到货； 3．但是到目前为止，本公司尚未收到所订货物或任何相关信息； 4．要求对方查询，并回信告知。 Words for reference：签订合同：sign a contract 床头灯：bedside lamp 采购部：purchasing department

M: Good morning, ABC Car Rental. How can I help you? W: Good morning. I’d like to rent a car, please? M: Sure. Is it just for yourself. W: No, my husband and two children. M: And how long would you like to rent the vehicle? W: (6) Just three days, from tomorrow morning. M: Okay. We have a Toyota and a Ford. Which one do you prefer? W: (7) Which one is less expensive? M: The Toyota. It is 45 dollars a day. W: Okay, I’ll take the Toyota. 6. How many days will the woman rent the car? 7. Why does the woman decide to rent a Toyota? Two. Thre2e. Four. Five.

M: (8) I can see from your resume that you like meeting people and enjoy making new friends. W: Yes, I’m that sort of person. M: Well, that’s exactly the kind of person we need. W: Believe me. I can do the job well. M: (9) But you won’t be meeting people in person, only over the phone. W: I have a good telephone voice. And I am very confident on the phone. M: Okay. (10) We need someone for three evenings a week, at least three hours an evening. W: No problem. I can do that. M: That’s fine. Please come with me and I’ll introduce you to the manager. W: Thank you very much. 8. What can we learn about the woman from the conversation? 9. What kind of job is the woman going to take? 10. How many hours will the woman work a week? She enjoys making new friends. She likes doing volunteer work. She gets along well with her colleagues. She possesses the qualities of a good leader.

Where can you find the meeting rooms in the building? On______.Hello, everyone. Welcome to our library. All of our books, reference materials and other resources are in this building. (16)On the first floor, we have meeting rooms. (17)On the second floor, you will find current magazines and newspapers. Our science and engineering sections can be found on the third floor. You can also find back issues of magazines and journals older than 6 months on this floor. (18) The group study rooms and movie collections are located on the fourth floor. (19) Each of you can borrow 15 books for two months. You can renew up to two times. There is a 50-cents-a-day late fee for overdue books up to a maximum of $15. (20) Our library is open on weekdays, from 8:00 a.m. to 10:00 p.m. , and on Saturdays and Sundays, from 9:00 a.m. to8:30p.m.