Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost an universal attention? What makes foreign kings and queens and other important people want to visit these Disney parks? One reason is the way they are treated once they get there. The people at Disney go out of their way to serve their “guests“, as they prefer to call them, and to see that they enjoy themselves. All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking the general training. Here, they learn about the company’s history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how important their parts are in making the park a success. After passing the general training, the employees go on to more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple and ordinary job, he replied, “what happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campground? We need to know the answer or where to get them quickly. Our constant aim is to help our guests enjoy the party.“ Even Disney managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hotdogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly. All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one long-time business observer once said, “how Disney treats people, communicates with them, rewards them, is in my view the very reason fir his fifty years of success… I have watched, very carefully and with great respect and admiration the theory and practice of selling satisfaction and serving millions of people on a daily basis successfully. It is what Disney does best.

We’ve ______ sugar. Ask Mary to lend us some. run away with run down run out of run off

Luckily, most sheep ______ the flood last month. endured survived lived passed

It was in 1961 ______ John F. Kennedy became president of the United States. when that and then

______, that step is not safe. Look around Look out Look up Look down

I have been sitting in my seat for at least two hours, waiting ______. the train to start for the train start for the train to start for the train starting

I could not help but ______. laugh laughing to laugh laughed

Every means ______ but without much result. have been tried has been tried has tried have tried

It was getting late, so we set off ______. to home at home for home home

Her parents insisted that she ______ until she finished her degree. stayed stays stay would stay

You’d rather work than play, ______? do you would you don’t you wouldn’t you

Look, what you have done! You ______ must have been move careful. must might should would

I find the quality of your products greatly ______. improve to improve improved improving

Finding it difficult to ______ to the climate there, he decided to move to the north. fit adopt suit adapt

We have no idea as to when men began to use salt, but we do know that it has been used m many different ways throughout the history. For example, it is recorded in many history books that people who lived over 3000 years ago ate salted fish. Thousands of years ago in Egypt, salt was used to preserve the dead. In some periods of history, a person who stole salt was thought to have broken the law. Take the eighteenth century for example, if a person was caught stealing salt, he would be thrown into prison. History also records that only in England about ten thousand people were put into prison during that century for stealing salt! About 450 years ago, in the year 1553, if a man took more than his share of salt, he would be thought to have broken the law and would be seriously punished. The offender’s ear was cut off. Salt was an important item on the dinner table of a king. It was always put in front of the king when he sat down to eat. Important guests at the king’s table were seated near the salt. Less important guests were given seats farther away from it.

Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost an universal attention? What makes foreign kings and queens and other important people want to visit these Disney parks? One reason is the way they are treated once they get there. The people at Disney go out of their way to serve their “guests“, as they prefer to call them, and to see that they enjoy themselves. All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking the general training. Here, they learn about the company’s history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how important their parts are in making the park a success. After passing the general training, the employees go on to more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple and ordinary job, he replied, “what happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campground? We need to know the answer or where to get them quickly. Our constant aim is to help our guests enjoy the party.“ Even Disney managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hotdogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly. All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one long-time business observer once said, “how Disney treats people, communicates with them, rewards them, is in my view the very reason fir his fifty years of success… I have watched, very carefully and with great respect and admiration the theory and practice of selling satisfaction and serving millions of people on a daily basis successfully. It is what Disney does best.

(非英语专业学生做) Directions: In this part, there are 5 items which you should translate into Chinese, each item consisting of one or more sentences. These sentences are all taken from the reading passage in part Ⅱ. You can refer back to the passages so as to identify their meaning in the context. For example, it is recorded in many history books that people who lived over 3000 years ago ate salted fish. Thousands of years ago in Egypt, salt was used to preserve the dead.

With the instruments at the hospital the doctor recognized that the outbreak was due to a virus group A, but he didn’t know the sub-group.

They found that by reproducing itself at very high speed, the virus had multiplied more than a million times within two days.

One reason is the way they are treated once they get there. The people at Disney go out of their way to serve their “guests“, as they prefer to call them, and to see that they enjoy themselves.

Directions: For this part you are allowed 30 minutes to write composition on the topic Generation Gap. You should write at least about 120 words and you should base your composition on the outline below (given in Chinese). 1. “代沟”的定义。 2．“代沟”现象产生的原因。 3．我的看法.

The first day they come to Disney parks, all new employees ______.

The main objective of Disney employees is to ______.

Each year, managers wear special clothes and work in the park to ______.

Which of the following is not true according to the passage? ______.

This passage is mainly about ______.