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Complete the notes below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Example ClearPoint Telephone Company
Customer Order Form
Order taken by: Ms. Jones
Name: Edith【L1】______.
Address:【L2】______ Fulton Avenue, Flat 4
Type of service: 【L3】______
Employer Mars Medical Group
Occupation: 【L4】______
Work phone: 【L5】______
Time at current job: 【L6】_______.
Special services: 【L7】______
【L8】______.
Installation scheduled for Day【L9】______
Time of day【L10】______Listen carefully and answer Questions 1 to 4.
W: This is the ClearPoint Telephone Company customer service office. My name is Ms. Jones. How may I help you?
M: Yes. I’m moving, and I’d like to arrange to have a phone line installed.
W: Of course. Let me get some information from you first. May I have your name, please?
M: It’s Pargetter. Edith Pargetter.
W: And would you spell your last name for me,please?
M: P-A-R-G-E-T-T-E-R.
W: Double T, right. OK, could I have the address where you’d like to have the telephone connected?
M: That would be number 47 Fulton Avenue, Flat 4.
W: Is that a business or a residence?
M: A residence. It’s my new home address.
W: Then the type of phone service you want is residential, not business.
M: Yes, yes. It’s for my home.
W: All right. Fine. Now let me get your employment information. Who is your current employer?
M: I work for the Mars Medical Group.
W: Then your occupation is doctor?
M: No, I work for the doctors. I’m the office manager.
Now listen and answer Questions 5 to 10.
W: OK. And could I have your work phone number?
M: It’s 637-555-9014.
W: 9014. Great. Just one more thing, I need to know how long you’ve been at your current job.
M: I’ve been working there for quite a while now, let me see, eight, no, ten, that’s right, ten years.
W: OK, good. You’ve been there long enough, so I don’t need to ask about any other work history. Now, in addition to our basic phone service, we have several special services available.
M: Could you explain them to me?
W: Most customers opt for unlimited long-distance service. It really saves you money if you make a lot of long-distance calls.
M: That sounds like a good idea.
W: Then I’ll put you down for long-distance service. Another popular service is voicemail. Voicemail takes all your messages electronically, and all it takes is one simple phone call to retrieve them.
M: Hmmm, voicemail. No, I don’t think so. I have an answering machine to take my messages. It’s old, but it still works fine.
W: We also provide Internet service if you’re interested in that.
M: I am. Please put me down for Internet as well as phone service.
W: Right. OK, I think we’re almost finished. I just need to schedule a time for the technician to go to your apartment and do the installation. Let me see...What about next Tuesday? Would that work for you?
M: No, not Tuesday. I’ll be at a conference all day. Wednesday would work, though.
W: I’m afraid I won’t have any technicians in your area on Wednesday. I could send someone on Friday.
M: That would be fine.
W: What time of day works best for you? Morning or afternoon?
M: Morning would be best.
W: All right then. It’s on the schedule. Do you have any questions?
M: No, I don’t think so.
W: Thank you for calling ClearPoint.
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Choose TWO letters A-E.
Which TWO changes to the organisation of this year’s festival are mentioned?
A Free parking. B Free refreshments.
C New uniforms. D Free concert.
E Large tents.Now listen carefully and answer Questions 11 to 15.
And now for the preparation plans for the town’s 250th anniversary celebrations. We are going to follow the same system we had last year, but with a few changes to increase the party spirit.
First of all, this time we are going to make the concert on the beach open to everyone without charge. This is because we have been given money by the council for the celebration and also because last year we had so many problems with keeping people out who had not paid. And on top of this, people will not have to pay for refreshments either, as these are being donated.
Questions 13-15
Right now, mmm, we are going to divide into four teams: the first one, the Beach Team, will be responsible for cleaning up the beach on the Saturday morning, picking up litter, bottles, plastic bags, wood and anything else that’s lying around. Everyone is meeting at the Beach Shop at 8 am. It’s an early start, but we want to give everywhere a good thorough clean. We have had permission from the council to close the beach to get it ready for the anniversary celebration on Sunday.
The second team will be responsible for setting out seating in the square or the speeches and prize giving. Again an early start is preferable, but the vans with the seats can’t be there until 9, so shall we say that everyone should meet at the Village Hall at 9:30 am? Starting then will allow extra time if the vans are late.
Now listen and answer Questions 16 to 20.
Now the third team will be the judges. For each of the various competitions we will have three judges. On the whole, they will have had experience of judging before. There will be a boat race,a swimming competition and the best fancy dress party. A cash prize will be given to the winner in each category and for the two runners-up there will be book-tokens. There is a sponsored mini-marathon and by the deadline lunch-time today we had 263 applicants with ages ranging from 15 to 60. That’s 80 more than last year. Each entrant has paid a ￡20 registration fee to enter and all the profits will go to the local Children’s Hospital to help fund much needed specialist apparatus.
The fourth team consists of the wardens for the day itself. We are expecting at least 10,000 people if last year is anything to go by. The fields near the entrance to the beach can be used as car parks and we need wardens to help make sure the actual parking is more organized than last year, which was a mess. We also need someone to be in charge of the first aid, which will be at the entrance to the beach.
Finally, we need some volunteers for the clean-up. Last year we didn’t do this very well and so the council has agreed to provide large bags to collect all the recyclable material like glass and plastic etc., but we have to deal with the rest like left-over food ourselves. We don’t want to leave piles of rotten food around or dangerous bottles.
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Complete the sentences below.
Write NO MORE THAN THREE WORDS for each answer.Now listen carefully and answer Questions 21 to 23.
K: Excuse me, Dr Owen, I...
T: Oh hello Karen.
K: Have you got a few moments?
T: Yeah. Sure. How can I help you?
K: Well, I’ve had difficulty finding data on the original question and I was wondering if I could change my paper to ’Investment in knowledge’ comparing some European countries with the United States and then with others throughout the world including the OECD average. I’ve found lots of data by way of graphs etc.
T: Where did you get the data from?
K: From various sources, books and journals.
T: How are you going to present the material?
K: I am going to use the electronic whiteboard as suggested and do a blend of graphs, pictures, text and podcasts to illustrate my presentation.
T: It sounds very impressive.
K: Yes. Let’s hope the whiteboard works, but I’m also going to have a power-point presentation for a back-up - which by the way makes up
T: A back-up is a good idea, but it’s a lot of work doing everything twice.
K: It is, but at least I’ll have experience of both. Before we talk about how to use the data I’ve selected, could you give me the names of a few websites I should look at for more specific background material? When you type in anything to do with knowledge there are millions of sites listed.
Now listen and answer Questions 24 to 30.
T: Let’s see... I’ll print you off this list. There we go.
K: Right. Do I really need to study everything on these?
T: No. I suggest there are five or six you can look at. The one you have to go through is the IT department section on the university site, which is www.kmul.org. It has articles by all of us in the department and has links to useful information. So I think it is essential to look at this.
K: Okay. I’ve already been on it, but I’ll tick that one as a must read.
T: And there’s a site, which is hosted by Pollock, it’s investment_IT.com. All you need to do is to skim the abstracts of the articles on the site; they’ll give you a general idea about the effects of investment in knowledge.
K: Yes. That sounds good. It cuts out having to read everything. What about this one, knowledge_ journal.com?
T: If I remember it’s not that useful. I would say that there are very few things that you need to read there. Then there’s IT_knowledge_review.com. It’s got loads of articles, but it’s probably best just to read those that have come out in the last term or so.
K: Do you have to subscribe?
T: No. It’s free from the university library. And another free journal on line is IT_online.com. I wouldn’t say it’s essential to read it, but it is beneficial and so I think it is worth a look.
K: If you think it’s useful, there is no harm in looking at it.
T: But NationalStatistics.com is worth looking at and trying out the links that it gives. I think these are probably enough to be getting on with.
K: I think so. There’s another thing I want to ask about. How much material should I use in my presentation?
T: Avoid crowding the screen. If you have lots of information at one time, people will not be able to follow it and will just switch off.
K: That’s worth remembering. I’ve been in lectures where there was too much detail on the screen and it was impossible to read quickly. But what about visuals? Do you think it’s okay to mix visuals and text?
T: Visuals are very useful, but they must be relevant or else people will get confused about what they mean and why they are there. And they won’t pay attention to what you are saying. So be careful. From what I can see you have the makings of a very good presentation.
K: Thank you.
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Choose the correct letter, A, B, or C.Now listen carefully and answer Questions 31 to 40.
Questions 31-32
The Great Barrier Reef, stretching along the east coast of Australia, is the world’s largest collection of coral reefs, covering an area of around 300,000 square kilometres. The approximately 3,000 individual reefs that make up the Great Barrier Reef system are composed of over 400 different kinds of coral, the largest variety of corals found anywhere in the world. In addition, around 900 islands, ranging in size from tiny sandy cays to large continental islands covered with vegetation, are scattered throughout the area, particularly at the northern and southern ends.
Questions 33-38
Thousands of species of plants and animals live in the area. Reef habitats make up only about 7 percent of the region’s ecosystems. Other types of habitat in the area range from the shallow waters of coastal salt marshes to deep ocean habitat. Plant life in the reef habitat includes 500 different species of seaweed. The islands provide habitat for a wide variety of plant species. Those at the northern end support over 300 plant species, most of which tend to be woody, while the 200 species of plants growing on the islands at the southern end are largely herbaceous.
In addition to the 1,500 species of fish that live in and around the reefs, sea mammals also abound in the area. Among them are whales, certain species of which use the area as a breeding ground. Many types of reptiles can also be found living among and near the reefs, including crocodiles and several species of marine turtles. The former find their home in the saltwater marshes along the coastal areas, while the latter are attracted to sea grass beds. The land as well as the water teems with animal life. At least seven species of frogs, for example, inhabit the reef’s islands.
Questions 39-40
Unfortunately, this wondrous area of the world is threatened by climate change. Rising sea temperatures have led to an effect called coral bleaching, that is, large numbers of corals dying off, especially in the shallower areas of the reef. The Great Barrier Reef Marine Park Authority is attempting to find effective ways to deal with this issue that threatens the reef. One proposed solution involves shading the reef in certain areas to help keep the surrounding water temperatures down.
